Very bad experience here. I asked at least 3 times during my visit if my insurance was good. 2 different people assured me it was. 3 days later I get a call from them saying my insurance wasn't covering my glasses. I said ok fine, cancel my order. Then they said there would be a re stocking fee. The lady on the phone made it pretty clear that it was probably all my fault.
Absolutely horrible. Never going back.
Donna P! Loved her. She was so patient and helpful. I went through almost every showcase of glasses lol. She helped me pick the 2 perfect pair of tortoise sun glasses and eye glasses. She was great❤️
I had an excellent experience at Henry Ford OptimEyes Super Vision Center. Ale was incredibly friendly, professional, and knowledgeable throughout my visit. He took the time to answer all my questions, made me feel comfortable, and provided outstanding customer service. His positive attitude and attention to detail made the entire experience smooth and enjoyable.
Thank you, Ale, for your kindness and dedication. I highly recommend Henry Ford OptimEyes Super Vision Center and appreciate the exceptional care and service I received!
donna trombley
4 months ago
Nice employees and great customer service! Ian, the manager, assisted me with a concern I had, when I came in the next day, regarding my billing and took care of the situation immediately, which I was very happy about.🙂 And Sundra, is a very patient person, with a great personality, who helped me with my new prescription glasses. I would keep them both around for sure!😁
Jamie Hackett
10 months ago
Everyone was friendly here! I wish I remembered her name but there was a woman that helped me pick out my frames at the end. She was absolutely amazing! She helped me through the whole process of what my insurance would cover and was able to help what she thought would look good on me, getting me out of my comfort zone of the type of frames I'd normally pick. If she is there for my next appointment I will definitely be asking for her again! I'm excited for my glasses to come in!
Beverly Demers
1 year ago
The office was very busy, but the Dr. was very thorough, and explained everything and made me feel comfortable. The lady who helped me select frames, Sundra, was very knowledgeable, and a huge help. We probably talked a lot longer than we should’ve, but she was super nice, didn’t rush me, and was very pleasant to work with.