Hillcrest Vision Center
4022 Niles St A,
Bakersfield, CA

I brought a client here and the customer service is amazing I give it to these girls working here!! It looks like its only 2 girls running the office doing everything I can't even imagine how overwhelming it can get they need to hire more people forsure to give this staff some support.

On 4/2 /2024 I went to pick up my glasses at 10:20 am she said I couldn't get them till after 1.. she was very rude...no sorry for wasting my time or my gas on top of no answer.... I called 15 times...she gave me the vibe of she's better than me. Last time I go there....

This place is so horrible they do not answer phones it’s so hard to get anything from the staff . Staff is so rude doors are always locked and they help you through a window in order to schedule appointments you would need to drive there and wait outside to be helped. Never going back this place should be shut down.

Me and all my siblings went here for almost 7 years now and we loved it. They were good before the pandemic. But now phone calls aren’t returned and they make it so hard to make an appointment. I will be changing my doctor ASAP. I don’t understand the irresponsibility.

I took my daughter for an exam and glasses on December 18th. We waited two hours before being seen. There were 3 other patients in the office, two of them being together, likely one appointment. We still have not received my daughter’s glasses. When I attempt to contact the office it goes to a message line. It’s 10:00 am. I’m tempted to ditch the glasses and go to Costco. Shout out to my two toddlers who were chill waaaay past lunch and nap time.

Been calling to get my sons glasses nobody answers. I don’t think this place is even open. Anytime we would go to an appointment early we would be waiting 3 hours or more. We went in February still haven’t got my sons glasses. They told me a few months ago we needed to pick frames again that the ones my kids chose they dont carry. Then when we went in to get new frames it was closed and we had an appointment. Is this how you run a business????

I came to the office for some glasses and some contacts and I like how it’s very organized and calm even with the ton of patients that they see. I love how they play Disney movies in the waiting room while we wait to be called. Janet has always been very helpful and full of energy in the mornings. She’s super kind and quick. I believe she is an outstanding representation of great work ethic. In addition to this the doctor is very patient and reassuring when it comes to finding the perfect fit for you. I have had some trial and error with some contacts and I appreciate that he makes it a priority to find some contacts that will be most comfortable for my everyday use.

The quality and efficiency of the staff at this office is bad. My information was lost by a staff member, so my order was never placed, and no one notified me. I found out when I called to check on it. Phone calls are not returned, and they are rude. I will not be returning to this office. Very disappointing.

Appointment at 11:15am and it’s 1pm now that should say enough. My wife also tried to call even left messages and no return phone call. Their answer is oh the pandemic. Well COVID has been going on a year almost now. Good luck

Very helpful and unambiguous. The team is very friendly.