Hirshfield Eye Associates
176-60 Union Tpke Suite 110,
Fresh Meadows, NY

Dr Hirshfield is experienced and gives details how he is treating. The Nurses all are very nice and knowledgeable. The wait time is reasonable. My only complaint is about the front desk receptionist. Perhaps, she was in bad mood that day When I walked up to her desk. She asked if it was an emergency. I said I called 2 days ago and was given an appointment for 10:45 AM. She ignored it but asked me to explain why I came ? I explained why I had to see the doctor. I am just curious if she was instructed to screen patient even with an appointment. I told her that when I called for appointment, I gave details of medical complaints and asked she should not tell me she did not see the record of my appointment. Then quiet. She did not say anything nor told me to wait. When the next patient came to her, she just told the patient to take a seat and wait. IT WAS RUDE. If I am not mistaken, her name is Katherine. She did not hurt me but damages the clinic image. Everybody makes mistakes, let us give her a chance.

Dr Hirshfield is good, but the workflow in office horrible. unless you have 1st appointment of the day, the waiting just to be called in would be at least 2 hours. then you spend an other 1.5-2 hours inside going form on exam room to an other, waiting, waiting in inside waiting area, waiting outside waiting room. they have a lot of staff there, but its not organized, would take you at least an our to register at front desk. It should not take 4 hours for regular check up exam. We are going there for several years for annual check up, and its getting worse and worse every year . ending up, they "lost" my mother's file (???) and we had to start from beginning again. And now to make appointment, takes like 15 min on phone , the representative who doesn't know office hours, and asking 100 times : are you a new patient?" Again, Dr Hirshfield is great, but the staff are destroying everything.

I had a tear duct infection. First Visit: waited for one hour to see an incompetent assistant that could not explain anything properly. The doctor said i needed antibiotics and another appointment. If the condition did not improve in 2 days then he would need to drain the abscess. The doctor was nice but didn't know which medicine to prescribe.Waited another half hour for the prescription. They messed up the prescription and had to call it in again. Second visit: waited for over two hours and it would have been longer if the lady before me had not left in frustration. Many patients with later appointment went before me. Finally I saw an assistant who was more competent and informed me that the doctor would go through with the procedure - even though he didn't come to see if it was doing better. Then i waited for another half hour. hen i was brought into a room and put in a reclined chair with my head back. The assistant said he would be right in so i should wait like that. After 20 mins the blood was rushing to my head and i was very uncomfortable. I left the office in frustration. I called the office IMMEDIATELY after and they would not let me speak to the doctor. They said he had left for the day, which is impossible because there were still patients there when i left and he was about to see me for a procedure. DON'T USE THIS OVERBOOKED MONEYHUNGRY DOCTOR WITH TERRIBLE ASSISTANTS!