Houston Eye Associates
1415 N Loop W Suite 400,
Houston, TX

Would definitely recommend going elsewhere. All of the staff are really nice but this place is mess. The machine that tests your eyes was dirty and I told the doctor several times that things looked blurry for me and was ignored or dismissed each time. Finally, after I insisted that I had never had an eye test where things were blurry she checked the machine and saw that there was residue on the lens. Obviously stuff happens, I didn't care that the machine was dirty, but cared that the doctor didn't listen to me the first several times I said it. Was moved to a different machine and that one was also blurry but I had to get back to work and had already been there over an hour so didn't bother with arguing about it. Then, I was overcharged for my co-pay for a lens fitting (which is SO expensive here!!!! way higher than other eye doctors and I would not have come in the first place had I realized that) and weeks later am still awaiting an answer on my refund, despite the fact that I told them how much it was supposed to be the day of the appointent. Again, at least everyone has been really nice! But eye health is important and I don't trust that I'm in the best care at this place. Updated to say I still haven't received a refund. Have spoken to several staff members on the phone who say it's in process and they'll update me when it's going through only to get zero updates. Finally spoke with someone today who said they are waiting on my insurance to pay them before they can issue a refund. But my insurance, thankfully, is really great and they sent me a statement the week after my appointment showing what they had already paid Houston Eye Associates. I also emailed this immediately to Houston Eye Associates so they had this already. I cannot stress enough what a mess this place is.

I absolutely love Houston Eye Associates/Gramercy. They were very nice, attentive and professional. They did an amazing job making me feel comfortable promptly and they assisted me in getting what I needed to feel better. Thanks so much for taking care of little ole me.🙏🏾 …

Staff very friendly and professional, made me feel very comfortable. Dr. Jong was great, explained everything thoroughly.