Inclima Eye Care
415 Main St,
West Haven, CT

On the 13th the doctor and all his collaborators told me they found an anomaly in my left eye ( bilateral papilledema ) He said go immediately to the emergency room and at that moment I went to the nearest hospital and here I am November 18 thank you doctor, you really were an angel in my life, thank you Inclima Eye Care ♥️

My family and I have been going here for years. The doctor is great, and very knowledgeable and I use to love the reception staff that worked here years ago. They were always kind, and friendly. In the more recent years I have had similar issues as other reviewers with difficulty in being able to reach someone on the phone but that didn't deter me from still going here. Today, I reached out 24 hrs in advance to request a reschedule for my son's appointment, and I was informed that they have a newer policy regarding rescheduling appointments which is 48hrs notice to reschedule, or $50 missed appointment fee that could not be waived. (which I was unaware of and I cannot find this on their website. They did say it is documented on their business cards and other places.) It is their policy, which is absolutely their right to have for their business. However, being that you cannot control what happens with you or your family when it comes to getting sick, family emergencies, etc. Regardless I respect their policy if that is what they wish to put in place for their business. What is most disappointing is, I called to speak with the staff regarding needing to reschedule, and after speaking with reception and expressing my concerns, I was put on hold for a few minutes and transferred to the owner. The owner took my call and expressed to me all the reasons this policy was put into place, all the patients who cancel appointments, and how their business suffers because of it. She brought up appointments that I've rescheduled in the past years as well, and how they get customers all the time to who use the "I've been coming here for years" "excuse". I patiently listened to her share this with me. When she was done talking, I was barely given the chance to speak or be heard which I feel would have at least been decent customer service to hear me out even if she didn't plan to adjust their policy or waive the fee for me - she has NO idea why I needed to reschedule, she has no idea about what goes on with my family, my kids, or our health, and she didn't CARE to know either, in my opinion because no one asked. It almost seemed as if the frustrations of the office were being taken out on me, especially because she noted how just yesterday 6 ppl were no show. (Again, I was not a no show, I just asked to reschedule 24hrs in advance which is typical for all of the doctors that my family goes to). She cut me off while I tried to speak (I never raised my voice) and she continuously was talking over me the ENTIRE time when I tried to say something :-( I would be surprised if she actually heard anything that I said. It was a very unpleasant experience and I was even shaking a bit after the call because I was just in shock since I've met this lady during office visits, and she's mostly been kind to me and my kids in the past. In conclusion, they obviously put this policy in place for their best interest, which I understand, especially for no show appointments. If you are someone who has kids, a family and things come up often and you are juggling many things in life and things change on shorter notice, this may not be the place for you. This place should be great for those who don't have a lot going on personally, and people who know far in advance if they need to reschedule. Again, the care is great when it comes to your eye exams and the doctors knowledge. Unfortunately, in my case because of the combativeness and poor customer service that I feel I received, it is in my best interest to look elsewhere for eye care for my family and I. I really want to give 1 star for this experience, but I would love to give 5 stars for the doctor, So I put 3 stars - mid way.

The staffers and MD were very friendly and courteous! MD took time to carefully examine my condition and evaluated me throughly. He’s a true professional in all of his approaches and applications to his patients.