Indiana Retina Center
7802 W Jefferson Blvd Ste A,
Fort Wayne, IN

The staff and the doctors are always very polite and very knowledgeable, and even though today I had a different doctor, they made sure that I was comfortable and they asked me questions, and if there was anything they could do to make the experience better

Dr James Kim is THE BEST! Gifted surgeon!

Dr.So is one in a million. I highly recommend.

I’ve been going to Dr. Kim for quite some time now for macular degeneration in my right eye. Dr. Kim and his staff have always been fantastic and, even though I’m getting an injection into my right eye, it’s always a pleasure for me to be treated by Dr. Kim and his staff. Some other reviewers have commented on this rental building they occupy currently, but they should take their complaints on the building up with the building owner, NOT Dr. Kim. (Dr. Kim will be moving into a new building soon!) Dr. Kim is very knowledgeable and educated and MAKES the time to explain every procedure and answer any questions and address concerns, and does a fantastic job doing it. Love you all, Dr. Kim and staff!!!

They are great for helping people with eye problems. Very friendly.

We have had a great experience with this office. My husband needed emergent retina detachment surgery. They saw him the same day & scheduled his surgery for the next morning. The staff was caring, thorough & efficient. Dr Kim took his time to explain everything start to finish without rushing. If you take the time to read the background info on these amazing drs, you would feel as we do. So lucky that they are here for the very best of care. As for the office? It certainly lacks any extras & the floors need to be swept. That will change soon with their new facility with better parking & a larger waiting area. The sheer number of people that come from near & far for their care is staggering. Is it crowded? Yes. Is the wait long? Usually. Is the care worth it? Absolutely! They are the best of the best & we are lucky they are here.

Vision Source in Auburn sent my referral to this facility on Jan 16 with the promise that Dr Gendy's staff would call me in "a day or two" to schedule an appt to be seen by Dr Gendy. Today is Jan 27 and I STILL have NOT received a call from Dr Gendy or his staff. I have made repeated calls to Vision Source & every time they have assured me they have or will re-fax my referral. If this is the kind of "care" Dr Gendy gives his patients, I wouldn't go to him if he was the last Dr on earth! Nor would I ever refer him or his office to anyone else! What a poor excuse of patient care!

Accommodating, friendly, thorough and reassuring. An extra Thank You to Jackie and Dr. Kim.

This visit was a miserable experience. Many patients were together in a room packed in like sardines. I waited for two hours before seeing the doctor, who was not the doctor I was expecting to meet. He was distant, callous, and indifferent, no empathy or kindness. I was with him 5 minutes before he left. When he returned to give me a shot there was very little discussion or directions for treatment and no mention of what to expect. I understood maybe twenty percent of what he said because of his accent. This was the first time I’ve received a shot in my eyeball. Old outdated equipment. -Disgruntled Allan

I have seen a lot of complaints on here about the state of the office (being outdated or looking like the 1990's). First this is a building they are RENTING while they build an office. Second, who cares that it isn't fancy? That means the money is going towards good equipment and better pay for the staff. Which is much more important. The staff is extremely friendly and caring and Dr. Gendy is amazing. He truly cares and has literally given me back my vision (I was blind in one eye ans partially in my other). He literally gave me my life back. I owe Dr. Gendy and his staff so much. The only downside is there can definitely be a wait to see the doctors, but they are dealing with elderly people who cause those delays.

My husband was having serious issues with his retina. It turned out. He needed surgery immediately.Dr So & Dr Gendy we’re very instrumental and saving his site. If I could give him a six star rating I would. The staff was absolutely wonderful working with his situation. The outcome was amazing. Couldn’t be more thankful.

This place is a joke. They triple book appointments and pack elderly patients into the waiting room like sardines, then make them wait 2-3 hrs for an appointment that lasts 10 minutes. The facility is dirty, outdated and it is unacceptable to treat patients who have no other options with such disregard.

Outstanding care! Dr. Kim and his whole staff were very kind, compassionate and efficient. They were very knowledgeable and skillful. I would recommend this office to anyone seeking medical attention for their eyes. Pat Walter

I would personally like to thank Dr. So and his team for fixing my fathers eyesight. He has diabetes and his sight was dwindling fast and Dr. So and his team fixed the issue for him fast and efficiently. So thank you all

My first and last visit to Indiana Retina Center was earlier today. My appointment took two hours. I was absolutely stunned at the number of people in that office. They must schedule appointments every ten minutes. After my initial tests, it was suggested that I wait in the waiting room by reception, because that was less crowded than the second waiting room farther inside the office. Did I mention there was no air conditioning? Doors were open, no one said anything about why there was no air conditioning when it was 81 degrees outside. The doctor seemed knowledgeable, but spent only about five minutes with me. For the two hours I was there, I would estimate I only spent a total of 15 minutes on tests and with the doctor. I felt as though I was no more important to them than a cow waiting to be milked.

I was in here for an appointment yesterday and the staff was very helpful and friendly , very respectful especially Mary ! Very sweet , wonderful in every way ! The best ! Thankyou sweetie 🙂 Maybe I will have another appointment there in the future and I'm sure it'll be good then too ! The entire staff is superb 100 % . …

Was there a total of an hour laser surgery and all! Was referred due to having a large hole in my retina and had laser same day. Dr So was super kind and thorough and didn’t want to wait so we did surgery immediately. It was my first experience with laser surgery and they were so wonderful! Couldn’t recommend them enough!

Upon driving in the parking lot was in bad need of repair and parking not convenient. The outside of the building needed maintenance and repair. Walking up to the door the logo looked like a hurricane warning instead of an eye. At least one of the doctors went to Tulane in New Orleans, one would have thought of a better logo than to remind us of Hurricane Katrina. The Front door was not automatic and considering the age of most of their clients I would have thought an automatic door would have been a priority. Once inside there was another manual door to contend with. I saw several people struggle to get in who were trying to manipulate a wheel chair. That was sad to watch. The interior of the building was not in great shape and needed some maintenance and updating. And the chairs were very basic and didn't match the decor. And it was dingy and could have been cleaner. There was plaster separating on the ceiling and the restroom was unisex and not very private. Burnt out light bulbs didn't get replaced. Glass case had fingerprints all over it. I got there 10 minuets before my appointment and checked in.The girl at the desk was nice, but after an hour I still had not seen anyone so after reflecting on the overall condition it became apparent they were going to treat patients with the same cavalier attitude they do their property, so I notified the girl at the desk I was leaving. All I got from her was "ok".

We had an appointment for surgery at the Hosp. w/Dr.Kim, follow next day sat. @ 9 am, booked hotel across the street even..2 hour drive to appointment from home. Made to wait until day before surgery late afternoon to even be given appt. time for surgery. "They're rules" had follow up appt. made 9 am they said only from 9-10:20 doct. avail. I had to get right home 2 hrs drive to work by 12 noon.. Remember 2 hr drive for us. . Doctor says prior to surgery appt he just changed the post OP visit..to 10:20 ..I work and needed to be back detrimental by 12 the latest. I drive a bus, have a trip, no substitute. This place is so unorganized I will never ever recommend it to anyone..the point you need to wait to get an appointment time for surgery when trying to arrange your obligations is ridiculous especially when your not local..In 65 yrs I've never had to endure such incompetent organization in my life. I rate this place a 1 out of 5..

Been going here for almost 2 years in the beginning they were nice and thorough but over the past year it’s gotten worse each time . They don’t let me know what’s going on. I have to ask to see if there’s an active bleed in my eye. I’m now doing both eyes for the last eight months with injections of Avastin and I went Wednesday as scheduled To get both eyes injected. Doctor So comes out and says. Your insurance Blue Cross Blue Shield will no longer cover doing injections on both the same day he says that his office staff have to spend multiple hours trying to get the procedure paid for and it’s just something that they can’t afford to keep doing so we’re just gonna be able to do the one eye, but please make sure you come back within a week because we have to do the other eye and feel free to call your insurance company and and tell him how you know, disappointed you are and see if they can change anything call my insurance company cause I’m angry both I should need to be done. I’ve taken off work and insurance company says no that that’s not a thing we have paid your claims on time every time 90 we pay 90% you pay 10% so I called the office again and asked to talk to the office manager, which they don’t have one. There’s no one to talk to you to complain then they tell me. Oh no it’s not your insurance. Your insurance is paying is fine but other people who have this insurance they’re having trouble getting paid so they’ve just decided to collectively not just not to do it because it’s just not worth it. So I say what the heck you’re just trying to get more money out of 2 office visits I asked where my entire file can be sent she says your email- I gave her my email and then say I can’t believe that you’d rather lose a customer and try to make this right she says sorry you feel that way and they don’t have an office manager. The only person who is in charge is Dr Kim and he can’t be bothered because he’s with patient. I would not recommend this place to anyone. It’s horrible and it’s no wonder they have 3.8 stars.

Dr. Gender is Prompt, Professional, and Caring, Very thorough. Staff is attentive, On my 13 treatment for Wet Macular Degeneration with incredible results. Highly recommended.........

I took my mom and we waited 45 minutes to get called back. Waited another 30 minutes to be seen by the doctor. The entire appointment took 2 hours when it should have only taken 30-60 minutes. The building is in need of major updates. So many clients are elderly and use walkers and they don’t even have a handicap accessible door. The examining room we were in looked like it was a storage closet converted into an examination room. The restroom in the lobby has gross tile and no place to hang your purse. I’ve honestly seen gas station restrooms nicer than theirs. I had to shove the exit door to get out. My mom couldn’t even open it.

They book your appointment for one time and you don't get called for at least an hour or more. So whats the point of an appointment. Everytime we come it happens and we get ddifferent excuses. If there is a problem keeping appointments on time dont over book.

Appalling!! Finally go through to make an appt. I took my 88-year-old dad there we got there at 10 o’clock. Dad‘s appointment was at 10:10 AM. I filled out all the paperwork probably within 10 minutes I took it back up after sitting there till 1050. They called Dad back we go and sit in the room and the young man who isn’t very adept is still inputting my father‘s information that I gave the front desk 45 minutes ago at this time he tells me is it going to be OK that he’s a dilated and I said no and nobody told us that at the appointment time. I said he drove here and I drove here. I said when you make the appointment they need to tell people this And basically this kid put it back on me like I’m supposed to know that I said I don’t work in ophthalmology and know this is not a given. Steer clear!!! Packed lobby, very old outdated, dimly lit, very very 1990’s and like many other's here you are treated like cattle. We left! Total incompetence and appalling office. Scheduling elsewhere!

My mother (78) recently suffered a stroke in her right eye. We were referred to Dr. Mohamed Gendy and his staff. They got us in same day, and Dr. Gendy has been wonderful with my mother. She has trouble walking and hearing, but Dr. Gendy …

My Mother was recently told her Retina was bleeding by our local eye doctor. This is high risk as she is on blood thinners. We were referred to this place of business. I made an appt which was over a week to get in. My Sister-in-law passed …

Worst medical office I have ever visited. Rude staff when I finally met with dr he never introduced himself and was very rude. I called the office to explain my displeasure and was advised I could see Dr Kim at my next appointment. When I went to the appointment someone took me back to start testing and said you are here today to see the dr who was rude and nameless. I said no I had called in complained and was told I would be seeing Dr Kim in the future. This person said she would have to talk to the doctors before she could continue. She then returned and said you can not change doctors. I left! No one there cares about the patient!!!

Liked the doctor very much. But when the girl took me back to put drops in my eyes, she jammed the bottle and into my eye, three or four times very hard then said why don’t you keep your eye open. How could I keep my eye open when someone …

Wonderful staff and I appreciated how quickly they took care of me. They have been great with allowing me to make payments since this was an unplanned cost. Thank you Dr Kim and staff!!!

Dr. Gendy is truly a great asset to Fort Wayne and Indiana Retina Center. I can't recommend this doctor enough. A year ago he saved my sight after I suffered a vitreous hemorrhage with partital detachment. He got me in the same day and …

Somehow I had a tear in my retina. The staff was phenomenal. Dr. Kim was awesome too! . He explained what was happening in my eye and what needed to be done to repair . Then the procedure was done fast and efficient. I was very impressed with it all. Thank you! Thank you!