Innovative Eyecare Parker
10233 S Parker Rd #101,
Parker, CO

This seems to be the theme... great doctor experience but front desk staff not great. I went in to pick up my script and was given someone else's script. I didn't realize this until I had picked out other frames at Costco. I couldn't complete my order there due to the mistake and Innovative being closed. When I called Innovative and told them who I was and what had happened... they tried to give me the incorrect script again because this other person and I have the same birth date. There was no apology for the inconvenience and I need to go back in again to pick up the script because it can't be emailed, only faxed which I don't have access to. Just apologize... it goes a long way!

I had a wonderful experience at Innovated Eyecare in Parker. I stopped by urgently in need of a replacement eyeglass nose pad, and I was truly impressed by the exceptional care provided by their team. The staff promptly greeted me, and without hesitation, they not only replaced the broken piece but also took the initiative to replace the other side. What really stood out to me was their attention to detail, as they made sure that all the screws were properly tightened. Their professionalism and commitment to customer satisfaction made my visit a great one, and I highly recommend Innovated Eyecare for their excellent service and caring staff.

I have going here on and off for many years. Over the last few years, the staff has gone way down hill. They are totally incompetent! I made an appointment last week for today. I went in and they did not have me down for an appointment and could not even find me in their system, by last name or by birth date. Really? I had been a patient for years! They wanted to know if I made the appointment at the right location. The lady who made my appointment never asked about which location. I didn't even know there WAS another location. I called the Parker phone number for the appointment. Why would I make an appointment elsewhere when I live in Parker? This was the last straw. NEVER going back!