Dr. Saini is great. The medical technicians are also superb. The receptionists are excellent. And Lori (the optician) is great as well. What’s not great about the Escondido office? (1) You can’t get to the receptionists or Billing by phone; all calls go to an answering service and your message goes to a black hole. (2) Billing errors pointed out by the patient get fixed - then recur - for over a year! (3) The web site’s pages have not all been updated with accurate Friday office hours or the address of the new location. Dr. Grasso, who was outstanding, has left this practice. And now, so have I.

I have been trying to contact this office for 3 days so that I can pay my bill. An answering service always answers the call and informs me they will contact the billing office. After 3 calls and 3 days still mo call back. .

I went while pregnant as I had significant vision changes. The dr. Told me she cannot give me an eye exam because it was my pregnancy causing the vision changes and it would go back to normal after I had baby. She also harassed me about the brand of contacts I wear and in a non productive way lectured me. Now about 1 year later I am receiving a bill for services that I never received.