Katherine Conrad

Be sure to check with your own insurance company that they are in network before going. I went for my appointment and at the end I was charged way more than i have in the past at this location. They informed me they are an in network provider. After speaking with my insurance company they told me they were not in network. My insurance stayed the same from previous appointment so i didn’t feel the need to call my insurance to confirm. When Ion Vision called to confirm my appointment they also stated they were able to pull my information and confirmed I was in network. When I called Ion Vision about this issue they kept telling me that they accept my insurance and that they are in network. When I tried to explain the difference between accepting insurance and being in network they just kept telling me they are in network. I gave up trying to explain this to the lady as she was not understanding the difference. The front desk staff needs to make sure they are communicating the correct information to patients so this doesn’t happen. I was not very pleased with how they handled the situation and will never go back.

Tim Rose

Hands down the best eye exam I've ever had. From the front desk and their helpfulness working through insurance issues to the best eye doctor I've ever used. She worked through the lens options; you know the routine - which is better A or B..., so smoothly. I was comfortable with the choices and and the process.

Duggy Umberger

They were prompt, friendly and polite. Also very professional and explained everything they were doing and I understood what was happening the whole time. A very pleasant experience with the Dr.