Irvine Optometry
17585 Harvard Ave e,
Irvine, CA

I've been coming here the last 6 years or so & had great experiences until last year. I was told my insurance would cover the entire cost, only to receive a charge a few months later & a call saying my insurance didn't cover it. When I called back they weren't kind or sympathetic in any way. They said the person who told me that no longer worked there. I understand insurance can be tricky sometimes, but the customer service was lacking. My husband goes to a much more modern optometry office at Woodbridge Optometry that I wanted to go to after this experience, but they don't carry the contact lenses I use. I came back today for my annual exam. My appt is at 12:40 & they call at 12:40 asking where I am. I'm running late, which is completely my fault, & let them know I'd be there in a few. I arrive at 12:46 & the front desk asks if they should still take me to which the others say yes. She then proceeds to tell me I'm late & they don't take patients after they're late for more than 10 minutes. I said it's 12:46 & I'm not ten minutes late. She acts like I am so I ask what time my appt was at & she says she doesn't remember but that I'm still really late. It was ridiculous attitude for being 6 minutes late & acting as though I broke their 10 minute policy. When she completed her intake & the peripheral exam it was 12:51. Dr. Tang is amazing herself, as well as Dr. Paul, but I just find the front desk woman's customer service quite poor with terrible & unwarranted attitude. I learned Dr. Tang sold her practice to VSP & it's unfortunate the new management is bringing the business down.

You'll love the staff at Irvine Optometry! They're very professional without losing that endearing neighborhood friendliness that seems to have gone missing in most of our culture. I've been seeing them for 4 years now! 🥰 …

Always a massive savings! Cordial, expedient, and expert service.