Vivian Chao

Dr. Jack Shih, consider yourself formally on notice. On 2-11-2018 at approximately 5:20 pm, I came into this store to pick up my wife and 5 year old daughter. I had my one year old son in my hands as I attempted to enter this store. I tripped over your security gate lock which blocked over 50% of the entryway. With my son in hand, almost falling face down putting my self and also my son in harms way, I quickly regained my balance. In front of my wife and entire family, I quickly notified your employee of the dangers, fearing for my moms anticipated entrance into your store and her hazard as well. Both your response and your employees were, we are closed, with complete disregard for any patrons safety entering in your store. We not only had an appointment but my wife and daughter was in the process of selecting glasses. If you were closed, then lock the door and secure all hazards away from the public patrons whom enter your store. 1. You have a complete disregard for safety. 2. Are combative towards complaints which are originated for the public safety in mind. 3. You hide your business license in between files when they are legally required to be placed at a viewable location for the public. 4. You have made it so that it is obvious you should practice in other countries that will support your total lack of regard for safety and consumer affairs My name is David Chao

David Xiao