Jackson Eye Associates
,
Jackson, MS

I have been going to JEA for several years but have watched the quality of employees decline very much. Typically when one makes an appointment at a certain time, it’s for a reason. Possibly it’s their day off for appointments and have things lined up at certain times. I understand things happen, especially since I work in a healthcare setting. If we are ever behind or I know a patient has waited more than 10-15, I find it helpful to let them know. My appt was at 8:30 with JEA this morning. At 9:00, I inquired about how much longer the wait would be. The receptionist called someone (while talking very low) and told me she didn’t know and couldn’t tell me how much longer it would be….only that it would be “a minute”. Not really sure who this falls back in here. Could be that the doctor was late getting in…it was super quiet in the office. (A few random laughs from the back) Only one other person waiting and she was getting antsy like me. My point is that at the very least have the common courtesy to keep your patients informed. They have lives and schedules like you. The lack of professionalism here is awful. I love Dr Smith that I have always seen here, but because of lack of professionalism here this morning, I’ll be seeking care elsewhere.

Called to request an eye exam as a new patient MULTIPLE times. Receptionist answers the. Leaves me on hold. I waited 10 minutes. There's plenty of folks in town that want your business...this isn't one of them. Too bad, cause you really have some awesome frames downstairs!

I had the opportunity to go to Jackson Eye Associates for my first eye exam on12/27/22. The wait time for being called to the exam room was approximately 30 minutes. I was placed in an exam room by a staff member named Beth who was not friendly and who only entered my information into the system. After Dr. Taylor Smith completed my initial eye exam, I waited approximately 15 additional minutes for him to return after my eyes were dilated. During this time, he went door to door treating other patients before returning. While waiting for the dr. to return, the staff person, Beth, asked me to change to another room at which time she became more pleasant and talkative. I was placed into a room that appeared to not have been disinfected, as I had just heard another patient leaving that same room before I was asked to go in. At billing, I was informed that I had met my deductible but was then informed that I had to pay an additional fee because one of the tests given by the dr. was not covered by my insurance nor was the prescription.