Jackson Eye Associates
5135 Carolina Beach Rd,
Wilmington, NC

My nosepiece got lost in the shopping today at the monkey junction store. Per chance I ask if they could help. Have never met a more customer oriented staff on all levels. Almost brought me to tears. All 3 women were just wonderful Thank you thank you. Consider this your next optical option. Can’t go wrong with this stafff

I sat in the exam too for 40 mins and the doctor only had one patient. No one check on me or gave me updates, mind you, this place was dead slow....including the doctor.

The young lady that did my eye exam was very professional and also helpful

I went for an eye exam and contact lens fitting today at the Carolina Beach Road location in Wilmington today. Dr. Hendrix was great, as well as the staff. They were right on time with appointment and I feel that I received the best exam in years. I will definitely be going back for next exam and would highly recommend them if you are looking for a an eye doctor.

I was seen in a timely manner but when the doctor was done examining my eyes with the lens machine, I tried to tell her that I was still seeing a little double and a little blurry. I was then told that that was the machine which I knew it wasn't because I've been through this before. I'm not very happy. With the new prescription of glasses, I was as expecting to be able to SEE! It's pretty sad that I see just about the same blurriness without them on! Try listening to your patients next time please! Edit (8/10/2022) I’m sorry it took me over 5 years to edit my review lol. But yes, my eyes were rechecked and my prescription was adjusted with no issue and I greatly appreciate that! And I still have the prescription sunglasses too ❤️ Again, I apologize for taking so long to edit this. I honestly didn’t even know you posted a reply until I left a review for a furniture company for the state I live in now. Hope all is well with y’all down there ❤️

Doctors are great but front desk staff lazy and bored....would not call to check on my insurance even they had nothing elseo do..will not go back.

Funny ain’t funny , it’s meant for this place. Person in the front desk. She need to be fired her unprofessionalism beyond imagine.I called before go and she said (we can take you in as a walk-in if you came in here before 12 ).I was there 11:15 AM Waited for 3 hours. He took in two person before us while we are waiting in the waiting area .We said OK maybe they were appointments and then they took us in a room while we’re waiting in a room they took another 3 person on another room ( one after other ) it seems like our turn never comes around. after three hours later we have to walk out of there because I had a hip surgery. I couldn’t seat on that uncomfortable chair no more. stay away from this place as long as it doesn’t change the person who works on the desk because she stopped the doctor to come in our room while he grabbed the folder to come in the room, she stopped him and told him go in the other room to taking care of another person. This is just horrible experience, especially person in my condition. Go spend your money and time somewhere else. If they tell me, I have to wait for five hours I would’ve said no thanks making me an appointment and I’ll come back some other time instead of making me wait 3 hours to just ignore me with my surgery while I have my crouch right next to me.

I had an appointment at the Monkey Junction location today and I was truly impressed by the kindness and professionalism I experienced here, as well as the very high quality eye exam. Every question I had was answered with patience, and I never felt rushed. The combination of excellent service, great pricing, and genuine care is outstanding. Special thanks to Dr. Van and the receptionist Laura—they both went more than above and beyond to make me feel comfortable and listened to. It was very clear they truly had my best interest at heart. I'll definitely be returning, and I highly recommend Jackson Eye Associates if you're looking for a great eye exam at a great price! Thank you both again!

Make sure you get pricing in writing before you have your exam. You will be given one price for the exam and later find out a different amount was filed on your insurance. Total charges were disclosed to me for one amount (which I paid). Later found that my insurance was filed for a higher amount. My last visit for sure!!

I feel that an adequate exam was not performed by this facility. My experience : On May 25, I experienced sharp pains and blurred vision for 20 minutes. It had been a couple of years since my last exam, therefore, I scheduled an eye exam at the Yopp Rd center and was seen on 6/19/2025. (This was not the same optometrist who was there before.) The young girl was having difficulty getting adequate pictures of my eyes. Upon seeing the Dr., I explained the experience I spoke of previously, to which he stated if it happened again to contact my primary Dr. He preceded to do the eye exam, and stated that my eyes have not changed much since my last examination (2 years ago). I was aware of cataracts developing from my previous appt with a different optometrist, however, there was no mention of the cataracts in this exam on 6/19/2025. I received my new prescription on 6/24/2025, and I continued to have difficulties with my vision not being clear, even with the new prescription. After a knot developed on the temporal artery, I went to my Primary Dr. as suggested by the optometrist, she was concerned that I may have a condition known as Giant Cell Arteritis, and prescribed me prednisone and referred me to Wilmington Eye. 8/8/2025, I was given a thorough exam, several scans before and after my eyes were dilated, it was determined that I need to have cataract surgery on both eyes. The good news is that the prednisone is working at keeping the optic nerve from swelling, the bad news, I need to have cataract surgery in both eyes. I now have new prescription glasses that will no longer be needed after my surgery is completed. If anytime you have an examination and continue to experience problems, please get a second opinion. We get one set of eyes. Updated 8/14/2025 after your response: The email address is under my husband's name, therefore I can understand not being able to find my record. My name is Rebecca King and I was seen at the Yopp Rd. store location on 06/19/2025. The purpose for my review was to share my experience in hopes that the situation I experienced can be used to improve the care of future patients. Thank you, Rebecca King

Very pleased with our visit and exam. We were greeted and everything was explained. A young lady who first worked with us was pleasant and when Dr. Jon worked with us he answered all our questions during the eye exam in a way we could understand and went into great detail to make sure all our questions were answered. The cost was very economical and the exam was professional and thorough.

Dr. Van is so sweet and down to earth!!! She’s so good at what she does!!!! Thanks Dr. Van and staff for taking such good care of me!!!

Excellent experience. As a new patient I felt like Dr. Jackson took time listening to my concerns and the reason for my visit. He clearly conveyed technical information in a manner I could easily understand and made me feel comfortable throughout the exam. His staff was very friendly and efficient as well. I would certainly recommend him to others.

Very pleased with our visit and exam. We were greeted and everything was explained. A young lady who first worked with us was pleasant and when Dr. Jon worked with us he answered all our questions during the eye exam in a way we could understand and went into great detail to make sure all our questions were answered. The cost was very economical and the exam was professional and thorough.

I have been seeing Dr Jackson for 16 years. Over the years I have noted that Dr Jackson always gives me exactly what I say I want. He listens. He is also the best refractionist on the planet!

They are so nice and friendly too! They helped my daughter and I understand more about her vision! They taught her how to put on her contacts and it really helped! You should really go to this place to check your eye vision! :D

Best optometrists I've ever run across. They really know their stuff, and take the time to answer questions. I had a retinal bleed that required surgery, they did the followup monitoring and caught an early-onset cataract (a complication of the surgery). I had femtolaser cataract surgery in both eyes and went from -7.5 diopters to 20/15 in one eye and 20/20 in the other uncorrected. In the post-op checkup, even though the vision was good, they took the time to work out the final tiny tweaks that, with a pair of glasses, will get me sub-20/15 in both eyes.

Thank you for taking the time to give us a high review!

I first visited here a dozen years ago based on a recommendation. Then my wife started going to another place in Mayfaire and I was snooty enough to think I got better care by paying more! After a few visits there I went back to Dr. Jackson and haven't looked back (get it?). Both doctors were qualified but Dr. Jackson spent more time getting it right and, since I'm not on insurance the price was much better! Would highly recommend and worth the drive for me!

Dr. Jackson has improved my life 100%. After months of struggling with blurry vision, I decided to venture out of my insurance company's network so I could get a second opinion from Dr. Jackson .....that decision was genius because Dr. Jackson is a genius !!!! I can FINALLY see the world around me again without blurriness !

Saturday the 20th. All the other times that I've been the have been wonderful this visit was enough to make me never come back. The respsontist was so rude and offensive.

This was one of the most unprofessional offices i seen in my life. Twice they screwed up my appts. The first one they claimed they couldnt find my insurance after looking three different times and me leaving my job to come in office just to spell his name. The next one they wrote it on the wrong day. I know this because i told the lady i could do that appt because i had another appt. She told me they would schedule it for the following week. I get here and nope she didnt reschedule. They tell me they would work me in and that i would be the next patient (which was standing behind me.) but i was still waiting an hour after that patient had left. The dr was at least vert good....sad the staff isnt as good