James River Eye Physicians
704 Thimble Shoals Blvd STE 100,
Newport News, VA

The front reception desk is a mess! They are not polite and are not helpful. There is one lady that seems to great but she is so busy undoing all the mess of the others!! I do like the ophthalmologist but I’m switching for yearly eye exams. The optometrist will not listen to me when I tell her the RX she has given me isn’t working out. $700 in glasses and she keeps blaming the lab. I’ve worn glasses for 48 years and I have never had this happen. Dealing with this office is awful. I typed this while standing in line over 15 minutes trying to check out.

Ridiculously horrible experience with the front staff. We are even surprised they’re still open. It’s obvious they have no front office leadership or customer service training. Absolutely deplorable. Doctors are good/great… they should fire everyone upfront and start from scratch… not one, not two, but MULTIPLE examples during one single visit I’m happy to discuss with anyone who sees this at their office. For what Doctors charge insurance, as well as the salaries they earn, you’d think at least some “professional” manners at minimum would be expected. Hardee’s have better employees, and even that’s a stretch.

I have come here for years and it USED TO BE great. Now I would not recommend this office to anyone. The front office staff is horrible. All rude, unhelpful, place you on hold constantly, or just flat out hang up on you. Me and my husband both had appointments scheduled around the same time but on different days. They rescheduled us both THREE different times which would be 6 appointments rescheduled altogether. One of the times they didn't even call to tell us they were rescheduling we just received a text saying they canceled our appointments with no notice. Another time they changed the time of our appointment without telling us. They have hung up on us NUMEROUS times its just absolutely ridiculous. When I finally went in for my appointment the front desk was not welcoming in the slightest as expected and once I was back in the room I did voice my concern about the numerous reschedules and terrible service and nothing was done other than being told that they have been hearing that a lot lately. We will not be going back which is ashame because I loved our doctor.