JCPenney Optical
14300 Lakeside Cir,
Sterling Heights, MI

I've been going there for years and they have always had consistently good service, and Dr. Hammond is the best ! She diagnosed a condition in my eye that left my ophthalmologist wondering how she (an optometrist) could have detected it. … More

I ordered 2 pairs of glasses on May 20, 2016. Store manager Yvonne Anderson told me the glasses would be ready in two weeks. The sunglasses finally arrived on July 5, 2016. I had to wait more than 6 weeks for the sunglasses to arrive. I was given 3 different excuses why the sunglasses were late. Turns out, only one of the excuses was true. Store manager Anderson refused to take ownership of the problem. Her consistent attitude was - ..."my job is to order the glasses. The lab is located in New Jersey - nothing I can do about it". This store needs a new manager who understands the meaning of customer service. Stay away from JC Penney Optical at Lakeside Mall or any other U S Vision owned retail optical store. I will take my future optical business elsewhere.

I come to get my glasses here almost every year. Theyre poorly made tho as they would break in only a few weeks of having them, its an ez fix tho but it’s constantly breaking once in a while again. I dont come anymore because they never answer the phone