JCPenney Optical
1701 McFarland Blvd E,
Tuscaloosa, AL

I love Dr. Johnson. The negative here is that you can never get anyone to answer the phone here to make an appointment. You have to call multiple times, multiple days in a row, before you get anyone to pick up. I will likely end up changing because of this.

I sit on a computer all day and needed some blue light glasses with my rx in it. Great service, thanks.

I would discourage anyone from scheduling an appointment with Dr. Dawn Johnson located at JCPenny Optical, 1701 McFarland Blvd E. Tuscaloosa, AL. 35404! I've been waiting since December 28, 2018 for my sons contacts to arrive. I paid Dr. Dawn Johnson $115.00 for my sons eye exam, and another $223.90 for his contacts THAT DAY! As of today 03/03/19, I still have not received his contacts! Not only have I made numerous attempts to speak with Dr. Dawn Johnson directly about the status of my order, but she has not once returned my calls. And, each time I stopped by the store, I was advised by her staff member the contacts hadn't arrived and to call before stopping back by the store so I wouldn't waste a trip! The next attempt for the status of the contacts, I was advised by a lady staff member the contacts were shipped to a location I haven't lived at for years! I found this quiet confusing since my last order arrived at my current residence. I was then advised she would place another order for the contacts to ship directly to the store and that she would list this order as urgent and assured me I would receive a call ASAP. A week had passed and no update on the contacts, even though the order was supposed to be expedited! The second week rolled around and still no call! So again, I called the store and spoke with another staff member. He advised me the contacts were showing on his computer that they had arrived at the store, but... he couldn't locate them and assured me he would call me back ASAP. It's been four days now and I have still not received a call back from anyone! So again, I called the store only to get an answering machine where you can't even leave a message because it is full! At this point, I have no other choice but to take my son to another optometrist for an eye exam and hope he can get his contacts within a couple of weeks! I estimate this will cost me at the minimum $300.00 - $500.00, depending on the doctor who can see him ASAP! I do hope Dr. Dawn Johnson is happy with my money!! I have never been treated this poorly by someone who I paid for their professional service. I will never shop at JCPenny again!