JCPenney Optical
200 Beaver Valley Mall,
Monaca, PA

Have used JC Penney Optical for years and have always had a great experience. Tried another place once but will never go elsewhere again. They are very thorough and knowledgeable. You are never rushed. Sue has the patience of a saint when helping you pick out glasses. And Dr. Kozza is the best. Thank you to everyone on in that office that makes for a wonderful experience.

The doctor adjusted my prescription based on his opinion of what other optometrist had done to account for my astigmatism. He had stated this after the exam, but I didn’t realize it would have such a significant affect on my eyeglass order. After receiving my glasses, I immediately noticed how blurry my vision was, but thought I’d give it some time to become accustomed to the new lenses. Having worn the glasses for a while, I know that his “adjustment” to my prescription has wrong. I attempted to retrieve my prescription information from the optometrist’s assistant. When there was a problem providing the contect prescription, I explained my dislike for the eyeglass prescription I received. Then I was given the thrid degree, asking why I didn’t come back and see the doctor. I have plenty of reasons why I can’t make it in to see the doctor.... but primarily... I’M NOT GOING TO WASTE ANYMORE OF MY TIME AND MONEY!!!! The entire interaction with this location has been the worst experience I’ve ever encountered with an optometrist and staff. If you, the customer, want to be judged, belittled, and given attitude... then this is the place for you. The only reason I gave this site a chance was due to convenience... and it has turned out to be nothing but a perfect example of poor customer service.

I have NOT had a great experience - I am SO confused.....why won't the Dr listen to me - I NEED to SEE! My last prescription was higher and I could see - but needed adjusted - this Dr gave me a lesser prescription....and ...I CAN'T SEE! So upset. (major waste of MY time) - I can't see my computer....can't see the traffic signs...this makes NO sense to me. :( paid for the exam - so really can't afford to pay for another somewhere else? SO VERY UNHAPPY with my experience at JCP Optical. However, I must say that the girls working there have been very patient with me as I am getting more and more aggravated each time.