NO ONE IS PRESENT TO HELP. I've showed up to the store many times and no one is ever there. My calls are never returned. I got insurance for my glasses only to pay an extra fee because I can't get a replacement. You guys need to get a booking system so that we can book an appointment since you do NOT wish to be at the store to help us. I was told yesterday by the JC PENNY Manager that Daniel was on lunch @ 5pm when they close at 6pm. California law you must take it within 5hours of clocking in. She then said "oh maybe he is gone for the day" what a joke! I wasn't the only upset client, there was another lady there too.

I recently went yesterday to get some glasses & they have amazing deals not to say they have a good amount of variety of different options for glasses. I’m really excited for my glasses to come in. lol first time (: but Thank you for your service.

Absolutely great Customer service, I definitely recommend getting your glasses from these professionals.