JCPenney Optical
3301 Dillon Dr,
Pueblo, CO

Customer service is seriously lacking. My daughter's glasses were made incorrectly. So they sent them back saying they would expedite them. A week later we inquired where the glasses were. We were told it would be another 5 days! Then I got … More

I bought 2 pair of progressive glasses on sale 99.99 spent 322. I've purchase these same glasses before had no problems this time however neither one fits correctly was told by Roberta nothing could be done REALLY? she said I hadn't purchased insurance I was never offered insurance. So now I'm stuck with 2 pair that are so uncomfortable really hard to wear so guess I'll have to wear my glasses from 5 years ago that are great! So very unhappy with glasses and service.

If I could I would give this place -5 stars. A few years ago I took my son in. I bought him glasses and got a warranty on them because he was 8 and why wouldn't I. Well a couple of months after getting the glasses my son broke part of the … More