JCPenney Optical
5453 W 88th Ave,
Westminster, CO

Staff has always been friendly and helpful. I’ve been there a handful of times, mostly warranty related(son keeps breaking his glasses) and always been treated properly. The poor ratings does not reflect this business.

Had JC Optical make a pair of glasses for me. I experienced double vision with them. Heather, who was the manager at that time, promised to homer their warranty. Then came the pandemic, and Penny’s closed their store. When they finally reopened, they had a new manager who then refused to honor the warranty. They wanted me to pay them more money, and broke their written policies, as well as the verbal promess that their manager made to me. Don’t trust them!

Dr. John Molinario is the worst. He spent my appointments complaining about one thing or another (it has happened at multiple appointments), then his staff did not collect the correct payment. He then called from his personal number (not the optical department's) asking for the payment. We called the optical department to ask how they wanted the check made out and how to address it, but that didn't matter. A month later I got a call (once again from his personal number) telling me they had not received the payment and they were going to send it to collections. I called, and miraculously it was in the mail box at the back of the store. Either they are completely uncoordinated and incapable of handling simple payments or something else is going on... Either way, I'm not going to this optical department again.