JCPenney Optical
6501 Grape Rd,
Mishawaka, IN

Both of my daughters have been here for exams and glasses. No issues with one. However, my youngest daughter's glasses didn't fit well. We returned for an adjustment, they had her pick out a different pair (at no charge). They exchanged her new glasses, found her a frame that fits perfectly! Great service!

I would rate this location with no stars if possible. I took my glasses in to have the nose pads replaced and the employee broke the frame trying to replace the nose pads, a simple task. She obviously wasn't properly trained and didn't know what she was doing. I have had the nose pads replaced there before and it was a quick and easy procedure. I explained that I was leaving on vacation in 2 weeks and needed the replacement pair before I left and I was promised that the replacement glasses would be expedited. I called 2 days later and they were just then sending them to the lab, again promised they would be expedited and assured me they would be back well before my vacation. I called back a second time a few days later and was told the glasses were sent in. I asked if the order had been expedited and the location manager said she needed to get approval from the district manager and that she would call them to get approval. They also said there would be a $28 charge because they were using the eyeglass insurance I bought when I first ordered the glasses. I told them they broke the glasses and I didn't intend to pay anything for them to be fixed and I didn't want to use my insurance for the repair. They finally relented. I called again almost 2 weeks later and was told the glasses were still at the lab, but would be at the store the following Monday. I went to the store on Wednesday (the day I was leaving on vacation) to pick up my glasses only to be told they were still at the lab. So I have to use an old pair on vacation with no backup pair. Either the store didn't send my broken glasses in promptly &/or the order was not expedited as promised. Despite my numerous calls and their repeated assurances that my replacement glasses would be back before my vacation my glasses weren't back. The incompetence of their technician and location manager is inexcusable. Their false reassurances were were either negligent or intentional. Bottom line is that the customer service was terrible.

Helpful friendly staff. Excellent, experienced, friendly doctor. This doctor can fit difficult-to-fit contact lenses for patients with a high level of astigmatism. Other optometrists gave up -- she didn't. Dr. Warfield is terrific with adults and children.