JCPenney Optical
95 N Moorland Rd, Brookfield, WI 53005, United States of America
+1 262-782-0539
https://www.jcpenneyoptical.com/
Amanda Linn
10 months ago
Absolutely love this place. Both Monica and Melissa were so nice to both me and my daughters. They were so helpful finding the right pair of glasses for us!! I would definitely recommend this place over any other place. Thank you ladies so much for all your help!!!
Steve Kucavich
10 months ago
Both my wife and I have been purchasing glasses here for years. Melissa, the manager, has been nothing but helpful, friendly and totally professional. From assisting to choices to final tweaks on the finished product, you can expect a level of service you just don't see much of in the retail world today. I'm not sure I would use the onsite optician, as we always show up with prescription in hand.
And as far as quality goes (such as frames), let's face facts....it's all made in China! SO if you want to pay more for the same thing and get mediocre service, go somewhere else. OR take advantage of their discounts (two pair of no-line bifocals for $99...really) and get great service. That way, when you sit on a pair (been prone to doing that) you have a spare!
Forever Grateful
10 months ago
Please do your research for other options out there. I have worn glasses for many years and this was such a sad surprise from the beginning. Lack of professionalism shows when the manager is constantly demeaning your questions and inquiries to options. I was even chewed out when I asked for an itemized receipt...I spent over $500 for a pair of glasses with just a register receipt for total amount. Glasses mailed to me without communication or paperwork and did not fit at all. Now one year later I have scratches on my scratch proof lens, first time I have ever had lenses scratch! Another optical place has been kind enough to help me work out multiple problems with lack of quality in product. I went back to jcpenny once and it was another degrading experience so this is a learning lesson at my expense don't have it be your lesson.