Paul “Pablo” M

*****BEWARE KERATOCONUS PATIENTS**** The situation explained below ending up being a blessing. Dr. Lawyer had diagnosed me with Keratoconus the year prior and briefly explained what it was. He made no referral for a specialist and dissuaded me from looking into it because the solution was to put a hard contact lens that felt like I had a rock in my eye and would be extremely uncomfortable. Now fast forward 18 months later to my canceled appointment documented below, I was able to make a same day appointment with a different doctor who had an opening. Upon a quick exam he made an emergency appointment for me with Wellish Vision the next day. Wellish immediately set me up for pre-op appointments for crosslinking as my right eye was months away from potential permanent vision loss. Fast forward to today and a few procedures later after seeing a handful of vision specialists. After hearing my story, each one remained mum with a look of disbelief when I tell them I was diagnosed with keratoconus 18 months earlier with no referral. So beware. I'm sure Dr Lawyer can nail down a scrip but if you are experiencing sudden vision disruption seek a 2nd opinion. I was fortunate a doctor in the know was available that same day, I was also unfortunate my keratoconus could have been addressed 18 months sooner the minute it was diagnosed. *****END UPDATE************** As with most medical places money is more important than the person. We all know medical facilities have poor customer service and they are no different here. You make a verbal agreement for an appointment via the phone and they give you the proverbial no show will have consequences schtick. You think that would be it. I've never missed a medical appointment my whole life, it's not that complicated of a transaction. Then they proceed to assault you with appointment reminders via both email and phone. I'm on my yearly summer vacation with the family can you give it a rest? It's as if they are setting up their cross examination for the trial in small claims court for when I no show. Voicemail here. Voicemail there, email here. Click here to reschedule. Click here to confirm appointment. Oops. Pressed the wrong one, but still pressed confirm. Looks like you thought about canceling so we canceled it. Never mind you had to take time off from work and completely adjust your schedule. Look, the reminders are over bearing and come across extremely condescending. My 10 year old gets fewer reminders from her parents. It's too bad they aren't as caring when it comes to cancelations/mixed messages. They just cancel for the next paying customer instead of confirming the cancelation because you know....bills, they have to be paid and such. Whatever. They earned my rare review due to my situation and I'll take my business to the next uncaring location. More money for them. I'm sure they'll be thrilled.

Anna H

Amazing customer service. I'm from Ohio but was in Henderson for a funeral and both of my contacts ripped and I didn't bring backups and didn't have my glasses. I called John C Lawyer and explained my situation and they were so accommodating and helpful. They had contacts ready for me to pick up in minutes. So grateful to them truly! 10/10.

lucy montgomery

I have been coming to see Dr. Lawyer for around 30 years. He is the best and his staff is wonderful. Very prompt and very courteous. Dr. Lawyer takes the time to explain things to me. He is absolutely amazing! I'm moving out of state and saw him this week and cried because I'm really going to miss him and his wonderful staff. Thank you, Dr. Lawyer for taking care of me all these years.