Jones Darlene D OD
14300 State Hwy 121,
Frisco, TX

I have been going to Dr. Jones for years. She has always been very friendly and professional. As my eye care needs have changed, her staff has been helpful and accommodating to those changes. They are prompt and friendly, providing great care for my family.

Dr. Jones is a fantastic optometrist! I have been going to her since 2011. I would highly recommend her to all of my friends and family. She’s very personable and easy to talk to. Her staff is amazing and very knowledgeable. The selection of glasses and contacts available is top notch! Go see Dr. Darlene Jones! You won’t be disappointed!

Dr. Jones is incredible! The staff members were very friendly but Dr. Jones took the time to listen to my concerns about my contacts and offered a new brand I am VERY happy with. Most of the time it feels like people want you in and out for your annual check, that is not the case here.

I’ve been going to Dr Jones for years. She’s the absolute best eye doctor!

I will always see OD Darlene! She has great friendly staff that was always checking on me while I was browsing the glasses. TRULY EXCEPTIONAL

Very good doctor new receptionist is alot better great move

I have been going to Dr Jones for many years. The entire staff is helpful and very professional. I highly recommend this eye doctor.

Great Doctor.. 5 stars on service and professionalism.

Terrible, terrible, terrible customer service when I walked in the girl behind the desk was eating and the guy made it seem like I was a bother for asking a question. Both seem to hate their job they should not be in customer service. I wouldn't even give one star to this place.

Great location , staff and efficiency! Been going to Dr Jones for more than 5 years or longer. Love everything about the service!

We have been going to Dr. Jones for several years. She is very personable and caring. We have been very pleased with her and her staff has been wonderful!

Worst experience I ever had with an optometrist. I still feel my prescription was not right. While the doctor was nice, the individuals working the front desk (a guy and a girl) provided the worst customer service experience I have ever had. The woman at the front desk acted very put off and had a poor attitude. I was afraid to ask her for help, and I do not recommend this place.

I just wanted to let y'all know that my new glasses are perfect. The lab got the lenses right. I have received service from a lot of optometrist so I'm no novice. I will definitely be getting my eyeglass prescriptions filled a at The EyeCare Gallery from this point on. Thank you for the great service.

While the doctor was very nice, she could not help my elderly mother, who has a simple case of eye infection to clear the problem. During our visit, doctor Jones prescribed Azasite medication, stating that this is NOT an antibiotic, but just an anti-inflammatory, and it will take care of inflammation. My mother doesn't have insurance, so I asked if there is anything cheaper than a $160 medication (5mg). The doctor recommended an over the counter antibiotic called bacitracin, "but (she stated) it IS an antibiotic, and your mother doesn't need an antibiotic, she just needs an anti-inflammatory drug, which is why I still recommend Azasite, or you can just keep washing the eye, and the infection will go away". Needless to say, the washing didn't help, which is why I went to the pharmacy, asking them about Bacitracin, and guess what I was told - it is NOT an over the counter, I need a prescription! It is 6:30 PM on a Saturday, my mom's eyes are not getting any better, so I went ahead and purchased the $160 Azasite, that doctor was insisting on. and guess what - IT IS an antibiotic. As this point, I am curious if this doctor knows anything about eyes! My mom has been using that medication as prescribed for a week now. NO improvement. I would NOT recommend this doctor to anyone I know to take care of themselves or their loved ones!

Dr D. Jones thank you so much for your professionalism and attention to detail, this is the definition of patient care. Your front staff is awesome and thank you guys!

This was the best doctors experience I’ve ever had! The staff was so friendly. I would highly recommend.

Dr. Jones and her office staff are amazing and care about their patients ! My children love going to see “ all of them” !! Dr. Jones is very thorough and wants the best for her patients. She listens to all concerns!

I've been going to Dr Jones for many years. This year, I ran out of my annual supply of contact lenses a few days before my upcoming eye exam. I called her office to see if they can give me or sell me sample pairs or one month supply to help me through the few days. They said they can't because I never purchased contact lenses from them. Quote the gentleman I talked to "If you would have purchased a few boxes from us in the past, it would have made a whole lot of difference." BTW, their price is much higher than online retailers, Costco or Walmart. So, it is true that I never purchased any contact lenses from them. I did have my prescription glasses made there. My whole family went there for exams and prescription glasses. Having said that, the bottomline is it bothers me that they decide whether they want to extend some courtesy towards a patient based on how much money the patient spent there. What if you just need an eye exam and your eye sight is perfect? I'll leave it to the readers of this review to come up with an answer on their own. I told them I wanted to buy some contact lenses from them because my prescription from Dr Jones expired a month ago so I can't buy from anywhere else. Quote the gentleman I talked to who also scheduled my next exam in less than two weeks "The minimum amount I can sell to you is three months supply." He said they don't carry one month supply. They carried it when I tried to refill my contact lenses last time, just much more expensive. They obviously wouldn't give me an updated prescription so I can buy an one-month supply elsewhere, which I understand. I'm stating the facts about my encounter at this practice as a returning patient for many years. It may or may not bother you. My perspective? It is time for me to find another OD I know I can count on if I ever need some courtesy or special help regardless how much money I spend. BTW, two different people promised to call me back last week and this week. None did. It happened to me and my husband a few times in the past as well. Happy Holidays!

Dr. Jones is very attentive and thorough each visit she’s also a good listener and gives good knowledge. Her and her office staff is amazing.

Clark is an unprofessional individual.

Dr. Jones has been excellent. I injured my eye and she was very helpful during this awful injury. Excellent office staff as well.

I have cataracts in both my eyes and I'm only 30. Ive always dreaded going to eye exams since I found out about my cataracts until now. I'm so happy I found this hidden gem. They are professional, kind, patient, and gave me so much information about my cataracts. Thank you to this amazing team. Adam was my optician and made my entire visit soooo amazing. If you are looking for a new office I'd Highly recommend them. Dr. Darlene Jones is so smart and beautiful. I will be a forever patient after my wonderful experience.

Wonderful service! Definitely going back!