Joy Optometry
,
Sunnyvale, CA

Dr. Kim is so nice and very professional. I came in for my eye exam, since my new glasses (prescribed at another place) is not that comfortable. I had many different exams with Dr. Kim (more rigorous check-ups than any other places). And, I got perfect prescription of my new glasses today. Overall, a great place to for eye check ups and purchasing new glasses. Highly recommended. Efficient professional service. Very friendly

If I had a choice to give zero stars, I would have. It’s the most lethargic and a very bad customer service optometry in the Bay Area. My wife had ordered a pair of powered sunglasses a month back and they had promised its delivery in 2 weeks, it’s been almost 5 weeks and they don’t even know when is it coming back. All they say each week is the inspection fail of sunglasses. They open 3 days a week to contact and are completely offline for the rest, this definitely adds up to the frustration and poor customer service . I definitely don’t recommend anyone to this center. just stay away or be prepared to wait for months to get your orders.

Made an appointment and went in for an eye exam using my new eyemed insurance. It was my first time here and as soon as i walked in i was greeted warmly. They gave me a pre exam right away. The eye exam went great. I brought my own oakley frames to have lenses put in with the new prescription. I was told they would be ready in about 2-3 weeks. 7 days later i was texted that my new glasses were ready. The whole process was perfect. I am really happy. I will return in the future to get bifocals. Thank you Joy Optometry