Kaiser Vision essentials
3750 Grand Ave,
Chino, CA

Do not go here. Waste of time, will charge you and not tell you the prescription is unavailable or delayed

The opticians themselves are very nice and attentive. I've been here twice and both times have dealt with the same service representative in the A.M. She has the worst patient care and is very snappy. I have worked for vision essentials in the past and am aware of what certain positions can and can't do. The service representative does not like to do anything other than check in patients and tosses any questions to the opticians even if it's something that can and should be answered by her. I walked in quickly just to see if my daughters glasses were ready for pick up. I had a small amount of time so I figured if both orders weren't in I would come back at a later time. It was very busy so I figured I would ask about the status of the orders so I wouldn't have to wait if they were not ready. The service representative just checked me in and was bothered when I asked her if both orders were ready. It seems like any additional questions are a bother even if there is no one else in line.She stated she didn't have access to any of that and had no way of telling me so I would have to wait to speak to an optician. I know for a fact that they use moves not only to check in patients but to access all orders and they can definitely check an order status. A member should not have to wait for everyone else to place orders if all they want to know is their order status. Your customer experience begins and ends with the service representatives. Unfortunately she is a bad representation of the patient care kaiser strives for.

Excellent customer service. Will definitely be returning for all my eye care needs.

Walked in today because they were advertising a sale for designer eyeglasses. I was very interested in purchasing new eyewear. However, I was never greeted or approached. Not even a simple hello after browsing for at least five minutes . Very poor customer service

Bad service and wait time.

Really nice opticians and front desk workers.