Kansas City Eye Clinic Optical Shop
,
Overland Park, KS

I have 2 young boys in glasses and have gotten them fitted and fixed here several times. I've always had a good experience, honestly. We're always seen on time at our scheduled appointment time, and the appointment itself goes quickly and smoothly. Really don't understand what the bad reviews are about. Paula is always helpful and does great with my kids. I guess I would just say, don't be afraid to give this place a try and see for yourself.

I was referred here by a pediatric vision specialist, however we had an incredibly unfortunate experience yesterday with Paula, the shop manager. While I did forget the prescription (Dr. was able to fax it over in under ten minutes) and my son had trouble sitting through the appointment (he’s five!!), Paula was very rude to me and just plain mean to my son. The visit was humiliating and frustrating and I left the office in tears with no prospect for getting the glasses my kid needs. I don’t think Paula has much of a tolerance for children and certainly lacks compassion for kids who are nervous about visiting the eye doctor.

I waited two months for my glasses. During this long process, I dealt with Paula, the office manager. She's very rude and doesn't listen. She talks very fast so you can't get a word in. I had to contact my insurance regarding the wait time. After my glasses arrived, I informed the staff my vision was blurry. They insisted I wear them a couple of days and then come back. I wore them a week. I couldn't drive at night and had other issues. I had to make another appointment just to tell them the same thing. The appointment turned into another appointment with the doctor. This was more time without the new glasses and taking off of work. I went to the doctor and there were some issues found within the prescription. My next stop, back to the optical department with Paula. She totally blamed the problem on my frames. I told her the doctor stated they weren't aligned right but she continued to stand on the fact it was the frames. She wouldn't let me go get another pair of frames and come back. She said I need an appointment. They're very busy. No one was in the shop. I still don't have a pair of glasses. My glasses were over a thousand dollars. This is unacceptable! DON'T GO TO THIS PLACE!!!!