Kaplan, Jonathan D OD - Family Eye Care Service
2 Dexter St,
Pawtucket, RI

The lady with the purple hair is extremely rude. Poor customer service at this "doctors" office. I was told to take out my contacts in another room when I can't see. I told the lady I would take them out in doctors office. When I went in the doctor yelled at me for not taking out my lenses. This man is unhinged. I heard he had personal family problems but that is no excuse to be rude to your patients. He needs his license revoked. I explained I usually take them out in the office. I needed to see to walk. Very unprofessional. Avoid this place

$50 fee charged for a canceled appointment I agreed last week to go in but unfortunately I missed it and called few hours later to reschedule because I badly needed new glasses. After more than 10 years using family eye care even I tried to argue it still a big No won't unlock my account to book me another appointment unless I pay the $50.00 with the worse of customer service attitude on the phone putting me so long on hold... I end up paying and booked another appointment which will be in about 2 months later but I won't be buying no more my glasses from them.

I only been here once which was my first time at the eye doctor and it went great.. but a year later when I received a bill and needed assistance with figuring out what was going on that's when I started to receive nothing but attitudes from the billing department and all I was trying to do was rectify the issue. They were not helpful at ALL, so I will be finding a new eye doctor because of the billing department