Kauffman Eye Care: Kauffman Chad R DO
1821 Shadeland Ave,
Indianapolis, IN

By far, the best pair glasses I’ve ever got! Great people and excellent service. 🙌🏾 …

I didn't like the level of concern, Dr Kaufman was rude and unprofessional. I was made to feel very uncomfortable there. I would try to explain what I was experiencing and was not being heard. It was all about the money I believe, I was embarrassed by staff when asked about my billing in front of the entire office, and was told I need to pay before I could be seen on my visit.

Was not happy today with my visit. I went in today to get my glasses fixed because the prescription is wrong after I had to pay my copay and the amount of money I spent on these glasses. I owe a small balance (70.00) from the end of last year which is in conjunction with getting my glasses. I took the day off from work which also cost me losing money. They put me in a eye exam room then minutes later they are telling me unless i pay something on that balance they can not help me even though I've paid for these glasses which are wrong and want me to pay on a past balance first even though, I've lost money on this and they don't feel this is their problem apparently until I pay something on that balance. I don't feel that I should until they finish this job they want their 70.00 but what about the roughly 200.00 I paid for the wrong perception, Is this my fault??? All I did was answer their question "yes I can see what's on line 4 and then read it back to them" so obviously this is not my fault on the wrong prescription when all I did was answer their questions, But to refuse fixing my glasses that they got wrong until I pay that balance for the same thing. So I just left not giving them anything until I'm satisfied with my glasses first. It would of been nice to know that they were going to do this before I took another day off from work again