Keck Medicine of USC - USC Roski Eye Institute - Pasadena
625 S Fair Oaks Ave #400,
Pasadena, CA

Amazing doctors and amazing customer service. The staff is super helpful. I mistakenly went to the Pasadena office instead of the main campus and was on the way to the main campus when Jennifer called me and said she was able to get me in to see they other specialist in the Pasadena office. Jennifer's quick thinking saved me over an hr I travel time - great service. It is great to know everyone helps to provide the best customer service possible.

My experience here has been very unfortunate. I am sure that the doctors are very good and always felt confident about the quality of care when seen. BUT, it was very difficult to get prescription refills -- at least 72 hours turnaround -- and almost impossible to get quick response to any situation. After an emergency room visit, I tried to get an appointment on Monday, as prescribed by the ER, and didn't even get a call back until late on that day. By the time they called, I had been seen and cared for by another non-USC physician. Bottom line -- if you want timely, personal and responsive treatment, go elsewhere.

After returning from a trip from Europe severely jet lagged and with an infected ankle, I knew I needed care quickly. I made an app, and was seen, treated, and given antibiotics within 3 hours! This was after a home doctor scared me into going to the ER the night before, where I waited for 3 hours and nothing happened. Staff is knowledgeable and friendly, and facilities are clean and bright. I highly recommend for someone who needs care on a weekend day