Kelby A. Trusty, OD Total Eyecare Eye
3111 Unicorn Lake Blvd # 100,
Denton, TX

I gave 1 star because I like Dr. Trusty and have been coming here since 2016. The staff on the other hand is horrible. They won’t let you see the doctor if you arrive 10 mins late. They are unprofessional on the phone. I’m standing in your lobby, it is empty and you can’t see me for a re-check. Don’t order your glasses here! I ordered progressive lenses and and they didn’t order them right (room spins when I wear them) and the staff refuse to send them back so I’m out of money. I’ve had enough and won’t be back.

This is my second year visiting this Doctor of Optometry. One thing I like about smaller clinics is the one-on-one personal experience you get with your Doctor. That is not something you will get at this office, you will be handed off from one technician to another in assembly line format till you see a doctor, not guaranteed you will see the same doctor twice either. I have come to the realization that the doctors only hire "eye candy" all of the ladies working in this store are younger co-eds that meet some stringent requirement. I would not say they are inept but it seems the management pushes for speed rather than perfection. I have visited the office almost six times in the past two years and one thing for sure is that my wallet can not continue supporting this business. I have complete a cost check of optometrists in my area and this office runs a good 50% higher in price than all the others I have checked with, the only reason I went to them to begin with was my doctor moved to a different area and was no longer covered under my county vision insurance. I have now been waiting nearly a month since my optometry visit to have a trial set of contacts provided and I keep getting the answer that they have not arrived yet. Really? Why do you not keep sizes in stock for trials and emergencies? The one thing I do like about this location is that the technicians and doctors have been friendly to me, they have setup appointments when I experienced an eye injury pretty fast, and I do enjoy the fact they use modern equipment and electronic records. I believe I will be looking for a new doctor really soon.

Very thorough eye exam with a perfect prescription; wide range of glasses to choose from, house lab, AND they carry Silhouette brand lightweight frames which I adore. I found the staff and Dr Trusty to be genuinely friendly...took time to listen to me...what’s not to like?!?! Thanks Dr Trusty and staff (Cathy Hein) for an excellent experience. ♥️