Kellogg Eye Center - Northville Health Center
39901 Traditions Dr #230,
Township of Northville, MI

I am beyond frustrated with this place. The list is long but first is the wait times, even if you have an appointment you could be in the waiting room for up to 2.5 hours after your scheduled time because they are so far behind. You can never get in touch with the actual doctor to speak with after you leave your visit. There was so much miscommunication with just picking up trial pairs of contacts. Then getting my bill after.....first they coded it wrong and for a routine annual eye exam it was $1400. The doctor charged me for "removing a foreign object" from my eye, in the middle of my appointment an eye lash got in my eye and we took it out and she billed me for it. Did not mention ANYTHING about putting that on my bill. Eventually i just paid the bill back in october after my visit was in July. Now in January, i just received ANOTHER bill for the same exact items but when I called they said the one i paid in October was the doctor and this one is from the facility. I have talked with billing and they instruct me to get ahold of the doctor. The problem is, I have messaged her on the portal and I havent gotten any response from my message on 8/19. Just called and left a message with the office to see if she can give me a call but it is highly doubtful at this point.

Appointment at 9, get you back on time and then you sit in a hallway forever. 9:50 still waiting

After seeing ophthalmologist May 21, appointment with optometrist set for Aug. 19. Waited 45 minutes past appointment start time, only to be told that the tech on May 22 had incorrectly noted I wore soft lenses and that they could not do gas permeable lenses and I would have to get an appointment in Ann Arbor.

My previous eye doctor was amazing. He retired & now I’m just waiting to see my new eye doctor. Have never had a problem with any rude staff. They’ve always been helpful. & Waiting in line for a bit to be checked in is because staff has to make sure everything is correct for your appointment. It’s not as simple as just saying your name & being checked in. They need your name, date of birth, & need to make sure your information is still correct. I hear many patients actually update their info while checking in. Waiting 10 minutes isn’t a big deal… we’re called “patients” for a reason. Be patient. They’re trying to help us.

I regret to say that I would like to provide a negative review for this office once again. While the doctor is courteous, I have encountered issues with the front desk staff and the office manager at this location, which have left me dissatisfied. My family visited the office on 11/13 with the hope of obtaining a replacement lens for my daughter before our flight scheduled for 11/15. During our visit, the front desk informed us about the lens fee and an expedite fee. They mentioned that the expedite fee would be refunded if the lens did not arrive on 11/15 as promised. Unfortunately, when the lens did not arrive on the specified date, we inquired about the expedite fee refund. To our disappointment, the staff completely denied ever discussing the possibility of a refund. Through communicating with the insurance company, we found out that the eye center did not follow the contractual agreement with my insurance company, they charged an incorrect lens fee. When we visit a doctor's office, we naturally expect high-quality and professional service. Regrettably, this location did not meet those expectations in our experience. They care about money more than anything else. I firmly believe that this office may not take the initiative to treat customers professionally unless external action is taken. With that in mind, I intend to bring this matter to the attention of the University of Michigan patient relations department and the state licensing office. If more individuals voice their concerns about Kellogg Eye Center, it may lead to necessary action and improved training from upper management.

Our son needed a replacement nighttime contact. It was incredibly frustrating to get a replacement ordered from this facility. I called numerous times to just place an order but they would never get back to me. My wife started calling and she had a similar experience. She then went in to talk with someone and they gave her the run around again but she refused to leave until she spoke with someone of authority. We've decided to ditch this group and plan to go elsewhere. Ironically, the doctors were great there but everyone we dealt with was subpar by a lot.

Absolute garbage customer service, they never call back after saying someone will contact you. Total lack of empathy and use the call center to field their calls so that you can never contact someone directly. Absolutely terrible. Do not go here. They fail to order your prescription then blame you, then ask you to come in for another exam after not calling to communicate that there was a problem with your order. Fraudulently make notes that they have made contact. They should be ashamed

I comprafree.with all reviews saying Dr ZHANG was SOOO rude, uninterested, aloof, did NOT explain anything to me!! Just handed me a paper prescription and off she went! No greeting , not at all caring or concerned with my eye issues!?? WOW WOW WOW A great education and this is what we get???? Way to go U of M

Doctor Zang was so rude. Waited 1 hour to see her. spoke to me for 3 minutes handed me a paper for prescription and.left. waste of time.

The front desk people are absolutely terrible. The doctors themselves are fine, but the front desk people are so bad that it ruins my experience every time. They are incredibly uneducated and are not fit to work in such a technical environment. If you can't even read a chart correctly to figure out how much a person should pay, you should not be working at a front desk. DO NOT COME HERE.

It was my first visit today and everyone was very nice and helpful, from checking in at the front desk to the appointment itself. Parking was a breeze and the signage indoors made it super easy to navigate where I needed to go. The wait time was just a few minutes. Very happy, thanks!

Updating for April 2026 Due to a medical concern we had scheduled an Appointment with this clinic on 13th April some 2 weeks prior. The clinic called and said he should be seen earlier and to call another number to prepone and be put in a waitlist for any cancellations. I called and the clinic preponed to 10th April. Then this clinic calls back to first postpone it back to 13 th and a day before to postpone appointment again to April 20th with no assurance my son will be even seen that day. I called sevearal numbers begging to be seen earlier by any of their Docters but to heartless responses. This place especially the Kellog eye center is not even worth one star. Very unprofessional in how they treat patients whether its billing or after care

I’d give a 0 if I could, worst eye Dr I’ve ever been too, left me in a room for an hour, super rude and unprofessional. DO NOT WASTE YOUR TIME/ MONEY. Just made an appointment through optimeyes and they’re great every time.

My previous eye doctor was amazing. He retired & now I’m just waiting to see my new eye doctor. Have never had a problem with any rude staff. They’ve always been helpful. & Waiting in line for a bit to be checked in is because staff has to make sure everything is correct for your appointment. It’s not as simple as just saying your name & being checked in. They need your name, date of birth, & need to make sure your information is still correct. I hear many patients actually update their info while checking in. Waiting 10 minutes isn’t a big deal… we’re called “patients” for a reason. Be patient. They’re trying to help us.

I would give zero star if there is the choice. Promised to be able to last 2 years RGP lense broke in 1 year. Called on Monday trying to find out whether it’s under warranty and still didn’t get an answer on Thursday evening. Guess they just don’t care.

Rude Doctors. If they were so worried about covid the why didn't they check Temps and give you a sticker? You can still get sick with masks too.

The Dr I saw today was a joke. Wasted my time. Acted like she didn't care after telling me I have a severe problem with my eye and I didn't need to do anything about it. Not sure how she could have made this determination, she spent less than 5 minutes in the exam room. So unprofessional. I will be contacting UofM.

DO NOT GO HERE FOR DRY EYES! I'm completely serious. The doctor made my eyes much worse and went through the worst pain and inflammation in my life. I cannot speak for other issues, but for my dry eye issue, he did not preform any necessary tests, he went off observation through a microscope only and kept giving me things to "try", which eventually led to my pain. My regular eye doctor did more for my dry eyes than he did and he was a specialist. I will never go back here and wanted to warn others. I've had issues with doctors in other specialties here as well, so I will never go back to U of M.

Very slow service. With only 2 people in line in front of me, it took over 10 minutes to check in. I did tests for almost 2 hours and was extremely uncomfortable to the point of tears, and the tech was inpatient with me during that. After waiting 30 minutes for the doctor when the tests were done, turns out, I did not really need to do those tests anyway. Then another 10 minutes to check out.

I was diagnosed with Keratoconus when I was 11 and have spent 24 years dealing with eye doctors. After 5 eye surgeries including corneal transplant, it was difficult to find a contact lens fitter who could design a lens to suit my needs and still have my eyes tolerate it. In fact I have spent multiple years of my life legally blind in my left eye. Prior to visiting this facility I went to a "Keratoconus" specialist in the area who spent all of 30 seconds looking through the slit lamp at my eye before saying "there is nothing I can do for you." So, my expectations were not that high. Thankfully I was connected with Dr. Lipson. He took a true interest in my situation and spent a tremendous amount of time working to find a fit that could give me back my vision and that my eye could tolerate. I am pleased to say that my vision went from legally blind to nearly 20/20. It is important to point out that in my years of experience as a professional patient, I understand a great deal of the complexity required in fitting a post operative cornea or a for a patient with KC. A skilled contact lens fitter is as much an artist as they are a technician. Fitting lenses for eyes with disease requires accommodating irregular corneas in ways that are not just simple math, or some easy formula, but is rather an incredibly complicated and intricately nuanced process. If you have a unique fitting need, Dr. Lipson should be the first name on your list to find a solution. As an organization you'll find this Kellogg Eye Center to be an excellent facility with a great amount of cutting edge technology for topography and mapping and that the nursing staff is team of warm and considerate people that clearly love helping people.