Jacob Kang

Dr Lao has been my optometrist for a few years now so decided to come in today for a contacts fitting. I’ve had an unsuccessful fitting prior. Well I don’t remember much from last time other than Dr Lao was very unhelpful and impatient throughout the whole process and lo and behold the same happened today. Throughout my eye exam to check prescription everything was good, made small chitchat etc etc seemed like it was going to be a pleasant appointment today. Well when it got to the contacts fitting it was like a switch and all of sudden Dr Lao just sat and watched me struggle. She gave me basic advice at the start on how to get the contacts in but other than that stayed silent and offered no feedback. Just sat there and stared. Was asking for help or tips but kept repeating same thing over and over again like I was stupid. 5-10 min go by and she says she has another patient, so she takes the mirror and contacts and sits me outside to try putting them in. Keep in mind I was given no feedback or alternative methods to putting lenses in Eventually she finishes up with patient and comes outside to bill me. $15 copay for eye exam which is fine but then $55 copay for contact “fitting” making total bill $70. Quite frankly $55 is ridiculous price for getting a pair of contacts and sitting with patient for 5 min watching them struggle and offering no guidance throughout process Needless to say I will not be coming back RE: I'm perfectly aware there are other patients to service. If you need to make time for other patients then go ahead and schedule bigger time slots for appointments. You're forgetting that although my appt was scheduled at 2:45, you had me in the waiting room till 3:10. So its not exactly like you're prompt with servicing patients anyways. After eye exam, it was 3:45-3:50 or so (closer to 3:50) meaning you only gave 10-15 minutes MAX of your "professional instruction". So my point still stands. Lastly, I'm not trying to reinvent the wheel with putting contacts in. The fact of the matter is, if you're not going to be patient and offer guidance when a customer is struggling then yes. I will resort to other methods of putting contacts in, instead of hearing you repeat the same thing over and over again

Gyanendra Gupta

Well I had tested on July 5 2023 for vision glaucoma In field test report given is not clear and not to the mark Than o c t test report again much incomplete she has not told anything about fundus disc and arteries photo neither she told about number retinal cell functioning in percentage Than vision test her conclusion wrong as she has not compared normal vision only compared two images which were not clear to patient so I donot recommend her treatment

Hyon Lee

True Story: I came here last year and she "guaranteed" I would have glaucoma within a year. I asked why and she said it's because I am Korean. A year later, I changed doctors and Dr Holbert showed me close up of my eye to explain why i will NOT have glaucoma. Glad to be with a real doctor, who's been in the business for years, with tools to explain in detail of my vision. I do not need doctors taking guesses to keep me as a client. I implore everyone to demand more from your doctors.