Kennedy Robert J MD
1675 Providence Ave,
Schenectady, NY

Yes, the waits can be long. I've been going to Dr. kennedy for a long time due to a specific retina condition I have. I don't mind waiting as long as when I'm seen, I'm not rushed so time is made up on my "dime". That is never the case with Dr. Kennedy. He is compassionate and listens thoroughly to all concerns. Please know he's nationally recognized as an expert in the field of retina disease; it's a blessing to have him in Schenectady. I've never had a problem getting an appointment scheduled for me or a family member when I've contacted his office staff. They've always been helpful.

I'll preface this review by stating that the Doctors and their service is good. I've been going there for several years and have no complaints with the Doctor care. The problem is with the OFFICE and the way it operates. Every visit takes a LONG TIME . A typical visit usually takes well over an hour. Theres usually a 30 minute wait after the scheduled time before being seen by the Doctor. The exam usually takes another 30 to 45 minutes due to the pupil dilation. Its by far the longest Doctor visit of the many that I have annually. My last experience was the worst and my final visit. I arrived 10 minutes early for my 10:00am appointment. I sat in the waiting room until 10:40am when I was called and ushered into an exam room. After a brief chart read conducted by a nurse I sat alone in the exam room for another 20 minutes. At 11:00am I decided to leave as I knew I would probably be there for another hour or so. When I left I stopped at the receptionists desk and told her that I had been waiting for an hour and I was leaving. Her response was "Okay" . There was no other discussion and no follow-up of any kind. I schedule all of my annual Doctor visits around the same time of year. Every one of them is on time, friendly, and efficient, as seems to be the norm these days. This office seems to not care about their patients time and has done nothing to improve over the years. I'll miss the Doctors care but its definitely time for me to move on.

Very poor management. I’ve been going for YEARS! Had an accident happen on the eye I had surgery on and was concerned about it, and they wouldn’t let me come in