While I did not have any issues with Dr. Duong himself, I did have a problem with their customer service afterward. At the time of my visit, I paid out of pocket for my exam because I was unable to locate my insurance card to verify my vision benefits. Since then I have located my card and called them to rerun the visit through my insurance to receive a refund for my out-of-pocket expenses. My insurance verified that they are an In-Network provider and have up to 6 months to file a claim through the insurance company. I called Dr. Duong's office back to ask them to do so, and they refused. They stated that their system does not allow them to file claims retroactively. What’s crazy is that the insurance company is willing and giving the green light to do so but the provider is not… Sorry but that’s poor customer service IMO.

Dr. Duong was incredible! I've never had an eye doctor take so much time and explain everything to me in so much detail. Definitely recommend him and his staff! Very professional and thorough.

Dr. Kevin Duong, OD. did a wonderful job fitting me with contacts and glasses. I will always recommend him and Costco has the best prices for glasses and lenses. Thank you so much!