Kevin K. Holiwell, OD
4022 Niles St A,
Bakersfield, CA

After 10 years of being a patient, a random fee was added to my account for a missed appointment during a PANDEMIC (Which i didn’t get a courtesy call for). I haven’t been there in 3 years yet they won’t waive a $10 fee that i wasn’t aware i would get? Then the next day the lady claimed it was $25, after verifying it was $10, the manager, or whomever i spoke to still didn’t waive it and now I’m looking for a new provider because his staff is rude, and unwilling to cooperate with social security patients on fixed incomes. They’re willing to add on fees without notifying the patients of the possibility. Unacceptable. Such a great doctor, terrible staff. Don’t EVEN get me started on waiting MONTHS for an appointment, and still waiting HOURS once we get there. The fact they’re billing me $10 for a missed appointment when i have medical & Medicare they can bill ..and their waiting room is fully packed everytine i go. I’m pretty sure they double booked appointments. Shows how cheap they are. Really great that $10 means more to you /Dr Holiwell than a 10+ year doctor - patient relationship. I’ll be finding a new provider. I’ve only stuck with him out of loyalty anyways.

Wouldn’t recommend. Wait time was 1 1/2 hours from appointment time. When it was time for my child to be examined I was told I couldn’t accompany my child due to Covid regulations. I don’t care what Phd or title anyone has, I don’t allow my minor daughter to be alone in a room with any male person under any circumstances. I find it inappropriate and will never come here again for any services for my family.

Absolutely terrible experience. Waiting in the lobby for a follow up for 2 hours makes me wonder why I bother scheduling an appointment. I am thankful I found this out before scheduling my kids appointments. The staff is nice, but have no recognition of the fact that people live busy lives. The Dr walks as slow as a snail and may need to retire soon. I believe he may have been a great doctor in the past, but I would not recommend this place to my enemy!!!!!