Kevin K. Holiwell, OD
4022 Niles St A,
Bakersfield, CA

After 10 years of being a patient, a random fee was added to my account for a missed appointment during a PANDEMIC (Which i didn’t get a courtesy call for). I haven’t been there in 3 years yet they won’t waive a $10 fee that i wasn’t aware i would get? Then the next day the lady claimed it was $25, after verifying it was $10, the manager, or whomever i spoke to still didn’t waive it and now I’m looking for a new provider because his staff is rude, and unwilling to cooperate with social security patients on fixed incomes. They’re willing to add on fees without notifying the patients of the possibility. Unacceptable. Such a great doctor, terrible staff. Don’t EVEN get me started on waiting MONTHS for an appointment, and still waiting HOURS once we get there. The fact they’re billing me $10 for a missed appointment when i have medical & Medicare they can bill ..and their waiting room is fully packed everytine i go. I’m pretty sure they double booked appointments. Shows how cheap they are. Really great that $10 means more to you /Dr Holiwell than a 10+ year doctor - patient relationship. I’ll be finding a new provider. I’ve only stuck with him out of loyalty anyways.

Wouldn’t recommend. Wait time was 1 1/2 hours from appointment time. When it was time for my child to be examined I was told I couldn’t accompany my child due to Covid regulations. I don’t care what Phd or title anyone has, I don’t allow my minor daughter to be alone in a room with any male person under any circumstances. I find it inappropriate and will never come here again for any services for my family.

Had an apt. a few days ago. Office staff is very friendly. Doctor is very professional and proficient. Overall experience was great with the office. My only complaint would be some of the patients who go there. I commend the staff for some …

i took my 7 y.o. for an eye exam cus i had a hard time finding someone in my area that would take her age. i knew she needed glasses bc of the headaches, squinting, and teacher saying she cant see, he told me my daughter eyes were fine he …

Absolutely terrible experience. Waiting in the lobby for a follow up for 2 hours makes me wonder why I bother scheduling an appointment. I am thankful I found this out before scheduling my kids appointments. The staff is nice, but have no recognition of the fact that people live busy lives. The Dr walks as slow as a snail and may need to retire soon. I believe he may have been a great doctor in the past, but I would not recommend this place to my enemy!!!!!

Scheduled an appointment with them right away had a prescription appointment for contacts and glasses. I paid for my glasses at full. Cash in hand. I was told my glasses would be available in 2 to 3 weeks. As well the Scheduled me a follow …

Waited 4 months for the appointment because I've been needing a prescription, because my glasses have been broken for a year, and I need them to drive. Only to get turned away because he wanted me to see someone else....I would say he put me and more people in danger because of this. Chill guy, but what the actual hell man?

Is a wait to get you in. It's been almost two months, and I haven't received a call to pick up my glasses. I called, but it's a voice mail, instead of a receptionist...weird

Horrible place to go. If you need glasses or an optometrist appointment go anywhere but here. Scheduled an appointment the end of August. Only available time was November 6th but managed to get them to bump it up to the first when i called in the end of October. Missed the appointment and am being charged a $10 fee. On top of not being able to reschedule til December. Being half blind doesn't help with an expired prescription. Do yourself a favor, don't ignore this review and go find a better optometrist. I wish zero stars was acceptable but 1 star will have to do! They called me back and I'm not going to schedule any further appointments there because my Google Maps reviews were "unfair" and was given excuses for their ridiculous scheduling. Save time and money, go to any other optometrist.

I no longer have this eye doctor since changing insurances but I always recommend him when I hear someone looking for awesome eye Dr! Dr Holiwell is very attentive, loads of patience for his little patients and he also has an amazing staff working for him. Always a clean reception/waiting room.