Kevin M. Cronin, MD
2001 College St,
Jacksonville, FL

Husband had a 9:30 a.m. appt for follow up on bilateral cataract surgery he had in March and April. We arrived on time. We waited until 10:30 and then walked out. We were never communicated of a delay, we were never offered to reschedule. We don't mind waiting if someone had said," Dr. Cronin is running a little late this morning, do you want to wait, or would you like to reschedule?" I feel the providers are competent in their care, however the staff could use training on improving Customer Service. Just because a patient is retired does not mean their time is not valuable. Empower your staff to provide options. Better communication between the back staff and front desk staff would be an improvenent.