Koch Eye Associates North Kingstown
7805 Post Rd,
North Kingstown, RI

First time scheduling an appointment at the North Kingstown Koch eye and they cancelled last minute. On the rescheduled date I called to let them know I would be driving from out of state and would be 10 minutes late and they told me no issues I have a 15 minute grace period. I arrived within the 15 minutes grace period and the receptionist now tells me I had a 10 minute grace period and that she would ask Dr Catanio if she would take me. She did not take me because I was 2 minutes over her grace period even though I had called in advanced and they told me that wouldn’t be an issue. They should’ve just said that from the beginning very unprofessional.

I have been coming to Dr. Furham for years and he is a great doctor. Unfortunately I cannot say the same for his new young eye tech. He was extremely rude, and very condescending. When I tried to give him my patient history to help my Dr to understand my eye ailment he said we don’t have time for that just tell me if you are taking the medications as directed. I was very taken back by his rude tone. Then when he asked me to read the eye chart I asked him if this was part of my annual eye exam. He said just read the chart, everyone who comes in here has to read the chart. When I spoke up and told him that he could be more courteous to patients he very rudely sat across from me in an extremely sarcastic, condescending nature and said fine, then what would you like to talk about today. This is the second rude snarky encounter I have had with this tech and this could not go over looked. Koch eye needs to train their staff on common courtesy. I was a loyal patients in the community supporting their business. Totally unacceptable!

I recommend Koch eye North Kingstown! From entering the door a refreshing experience. Receptionist was excellent! The assistant was one the most pleasant I’ve been with. Finally Dr. Ireland is a great doctor. Clear considered and very pleasant