I love this location. They are always so friendly and helpful. I stopped in today because one of my lenses kept falling out of my frames and Lindsay helped me right away. This is the second time she's helped me repair a set of glasses within minutes and free of charge. She gets them back to brand new and it's such a relief to have someone quickly fix something rather than them telling you that you have to send them out for a repair, wait however long to get them back, and then pay who knows how much. Thank you Lindsay!

I don't normally write reviews, but this place exceptionally annoyed me. I had an appointment at 8 am which is the same time the office opens. Rather than have patient's wait inside, they lock the door and force a line of patients to form outside in the cold. A lady came up to unlock the door, turned around, and sat at her desk. No "good morning," no holding the door open for the elderly man she made eye contact with through the door, nothing. We all file in to check in for our appointment. When it's my turn, I'm given an electronic pad to sign forms. I am not shown the forms I'm signing nor am I asked if I would like to read the forms I'm signing. The last straw is the billing. I have Eyemed which includes a $10 copay for exam and $0 copay for contact lens exam. I am told as a new patient, I will be charged the copay plus $75 for being a new patient needing a new prescription for contact lens. I ask why my insurance won't cover this and am told it's a fee Koch eye charges on top of insurance. Why would I pay for vision insurance if I'm only going to be charged an arbitrary fee on top of my copay because they're unhappy with my insurance's reimbursement? I cancelled my appointment and immediately left. At no point was I told while booking the appointment for my contacts that this fee would apply or that it even existed. I can have an eye exam at the optical shop in Walmart or Target for less and likely be treated better as well.

Fantastic eye doctors and glasses specialists. Reception leaves much to be desired. Today reception staff pulled a mother with her baby into their office to chat. Probably off duty staff. But the baby had a full diaper and the entryway/ lobby is nauseating with that post natal stench of diaper load.