Kresge Eye Institute Troy
1560 E Maple Rd,
Troy, MI

I just tried calling to schedule an exam for myself and my son, and this is about as far as I got. The woman I spoke to over the phone couldn't understand who my employer provided insurance was. One of the most popular insurance providers... VSP. She got frustrated at me and hung up. Glad I know now that this would've been a waste of my time.

been going here for years--really love dr. murphy & his nurse ann--everyone is so nice here--you can really trust them to take care of your eyes....

I scheduled a appointment for a exam for a surgical procedure. Upon making the appointment this was explained to the scheduling staff so that I could be directed to the proper doctor. The appointment was made and went to the appointment on the scheduled day and time. Was called back to the room and was asked "What are you here for?" by the assistant. I explained what I was there for, and she says "hold on a minute" and leaves the room. She comes back 5 minutes later and tells me that "The doctor you need to see is not in today". "We need you to reschedule your appointment". So I rescheduled the appointment. Now... this place is trying to bill me and my insurance for the first appointment where I never seen a doctor or received any services. This is incompetence on their part. I found out that they also use a 3rd party billing. So if you call the office they transfer you back to them. I'm currently disputing the charges for services I never received. Do not do business with this place! BUYER BEWARE! Update:. They finally corrected their mistake. They refunded my insurance and I owe them nothing. Glad I went to see a Beaumont Dr. after that experience! If you have to use KEI watch your medical bill and your benefits statement closely.