Lahey Ophthalmology
31 Burlington Mall Road,
Burlington, MA

Great staff! ⚕️ They validate for parking now!

They severely overbook. I’ve never waited less than an hour for an appointment. They tell you to come early and check-in on the app just to make you wait an hour +. I like my doctor a lot, been seeing him most of my life (wasn’t always part of Lahey) but today will be my last appointment with this place. Zero respect for people’s time.

My husband and I see Dr Howerter, He is Absolutely the best! Outstanding warm Personality so Knowledgeable, Never rushes your appointment. Takes the time to answer any question you might have. He is incredible!! Also the entire staff is wonderful.Always so Friendly and Helpful!

Terrible terrible service. They strung along my mom who is 76 years old with appointments that they canceled after she showed up not once but three times. Beware of using this practice. Their doctors seem to be calling sick every time we have an appointment. Go to lahey Arlington much better service. They should just close this office if they cannot get providers to support them.

I had a crazy commute! 7 miles took me 42 minutes at 7:03am. I tried to call to let them know about the sitch…(big accident on 128), they couldn’t transfer me, the phone line weren’t open-yuck! When I finally arrived 13 minutes late!!!!!- the woman at the front desk was SO UNDERSTANDING, then the Tech, Cheryl, was AMAZING!(remember this is at 7:45am) then we got through the preliminary eye exam, and I met with Dr Pierre- HELLO! Another amazing part of my visit- is he: Thorough, clear, communicative, honest, positive, helpful! Everything was perfect. I can’t thank Lahey Burlington Opthology Dept enough. What a great experience. My appointment was 6/9/2025, 7:30a. I was back in my car to go home by 8:22am. Wonderful experience, thank you Lahey team!!!! Xoxo

I would not recommend this ophthalmologist at all. I had gotten a prescription from them and then bought glasses with that prescription. Well, I had to return my glasses because they gave me a headache every time I wore them and things looked quite funny. I went to another doctor today and I’m only writing this review because of how outraged I am. I showed them my old prescription, and after my exam the doctor said that the old prescription had the eyes switched. Also, unfortunately Lahey also took 1 month to send my prescription. A series of bad experiences has led me to never return again. I had seen Dr. Besette and 100% do not recommend. Go somewhere else where you’ll be treated with care and they will not mess up your prescription and waste your money and time!

Going to this place was a fantastic experience! Fred Bangs who greeted me and help me check in was so sweet and a big help! The Front desk was Amazing Debbie. The Dr.s assistant Kristal was fantastic Awesomeee personality. Dr. Bradley Howerter was so professional and easy to take to, he listened and responded to all my concerns and was wonderful to work with! Thank you soo much for your time and service. The checkout was even fantastic Maureen! Sooo Big Shout out to this wonderful Team. Thank You soo much for making my experience Wonderful and I Look forward to coming back!! HMF

Whenever I come home from an appointment here I tell my wife that she should switch from that eye place in Lexington! I used to go there too, and these people don't make you wait nearly as long! Maybe I'm just lucky, but for an eye exam I am always out after less than an hour. I've also been happy with all the eye doctors I've seen.