Bill Puhl Jr

My first time here. The staff was extremely friendly and helpful. The doctor is very thorough and excellent! I highly recommend this eye doctor. Very easy to park in the big parking lot behind business. It's a dollar an hour to park. A++

Lonnie Catanzarite

SCAM. Check your insurance benefits, they charged my mother by over TWICE what she should have paid. Should be ashamed of themselves

Soph Thompson

I’m not one to leave a bad review but todays visit left me feeling kinda gross! I was a new patient, scheduled my appointment over the phone, I told them my preferred name and told them I didn’t have all of my insurance info handy, but the woman I spoke to over the phone was so kind and patient, she told me to come in and that we’d figure it out when I arrived. Come time of my appointment, the receptionist was very short with me from the beginning. I figured they might both be stressed because it was busy. She seemed very upset that I didn’t have the info necessary even though I offered to call my insurance and retrieve the info myself (it’s a new plan which is why I don’t already know my exact coverage). She also interrupted me when I explained to her that all my doctors refer to me by my preferred name only and told me that she would use my government name. Again, I know this is necessary for insurance and billing purposes but I’ve never had issues with docs calling me by my preferred name and pronouns. Basically, I did what I could to accommodate but by the end of the appt, the receptionist could tell I was visibly frustrated and suddenly her whole demeanor changed and suddenly she was nice to me after being rude and short the entire time I was in the waiting area. I accept responsibility for not having the correct info handy, I was even willing to reschedule the appt. She told me that the last 4 digits of my SSN weren’t working before she realized she was looking at my phone number lol. I understand mistakes happen, I work in customer service and deal with people all day everyday. Maybe she was just having a rough start to the week. Regardless, I don’t appreciate how she spoke to me, called me the wrong name and told me it was my government name (like I don’t know that already), and was impatient with me the whole time I was there. She was upset when my insurance reps couldn’t help me over the phone and said “it’s been half an hour we need to get you out of here”. She could have at least just told me to come back when I had the right info instead of wasting both our time. I’m sure the Doctor at this practice is very kind. I know everyone is just trying to do their jobs but it’s important that customer service reps and receptionists undergo sensitivity training with stuff like this. Maybe don’t come here if you’re trans!