Caleigh Tyler

I called this office in an absolute panic, needing a ophthalmologist to do a dilated eye exam for an out of state combat sports waver. It HAD to be an ophthalmologist not a optometrist. I called so many places before and got short answers and brushed off. I know what I was asking for was a specialist who at other places only does surgery or is booked out for months but I was desperate and discouraged. While I explain my needs on the phone to Jasmine she was so calm (I was a bit panicked), so helpful, and so understanding. She made me feel like she actually cared and wanted to help me. She took my scatterbrained burnt out thoughts in stride and was super patient with me on the phone. She was just an absolute pleasure to work with and luckily she was able to get me set up with an appointment. Jasmine is worth twice her weight in gold. She’s absolutely amazing. I appreciate her eagerness to help!

Sophia

I had the worst experience with the male technician at the clinic. I wanted to get my eyesight remeasured before ordering the ICL lenses, clearly this technician is upset about me making him do the extra work and was very unhappy. He first complains that I came back again to the clinic. Then he scolded me for peeking at my phone for one second when he makes my chin stay on the testing station for long time while he is typing in the computer. When I questioned his attitude, he claimed that he was upset because I doubt his previous work. This is beyond absurd. What kind of technician work attitude is that. As a patient, you as a provider technician’s happiness is the least of my concern! You should never treat your patient with such rudeness just because you are upset. Secondly, I have every right to make sure my eyesight is measured accurately so my lenses could be ordered correctly because they cost $4000 each eye. There is absolutely nothing wrong doubting the measurement and want them to be remeasured. He clearly doesn’t know how to do his job and is not happy with what he is doing, and thinks he is above the patients and their needs. His arrogance and unprofessionalism is unseen any where else. I don’t doubt Dr. Sonic’s skills doing the surgery. But I am certainly not comfortable of having my eyes being taken care of by such a rude, shallow and incompetent technician. This technician either should quit or get professional technician training before treating another patient. Taking care of eye patients is not serving in a fast food restaurant. You are responsible for someone’s eyes!

Steve Thorburn

Dr. Dornic is great, has contact implants provided about ten years ago. My lens were too thin for laser surgery. This summer, I developed a cataract in my left eye. I had surgery in Sept and had a pressure issue in the first checkup. They had me come back two more times to look at it. My last checkup was to be today. 1/5/22 - low and behold, when I called to confirm, they did not have my appointment. Suddenly, the front office stated, I did not need to show up. They did not have my appointment scheduled. One star is for his front office. - They sent me to an out-of-provider medical center for the surgery. They used an out-of-provider anesthesiologist for the surgery. This was after I asked about the cost. I ended up paying 80% of the 5000-dollar bill vs. 10%. - We had issues with prescriptions not being called in for the pressure in my eye because of the surgery. Had to call the Doc to get the drops to control the pressure. It was the end of the day, and they just dropped it. - Today, when we start dealing with the "missing appointment," which they do not have me on the books for one at all. The first response was... do not have it. Subsequent response after I pushed back was that it is after 90 days, so we will have to charge a new co-pay. The third response was, " Oh, you do not need it " Then why did the Dr. want to see me after my Nov checkup. The deal was one cost for all the follow-ups. When I pushed back again, the office manager said, "well, the pressure was an issue before surgery. " no, it was not; I responded it was a result of the surgery. So, my guess over the end of the year, the office manager reviewed the books, saw they had extra effort, and pulled a 90-day BS response. Dr. Dornic.... well played, you are a good surgeon, but your front office, the face of your business, would have to get better to SUCK. Got to love the ethics….. Buyer Beware.