Sarah Keese

Dr. Agnew accused me of asking for a refund on the incorrect lenses her lab made because the frames were broken and then asked me to leave the store. I purchased glasses from Eye Wares on 6/8/2023. I was told the glasses would be ready in 2 weeks. I called to check a couple times after the glasses were supposed to be ready and was told each time they were still in the lab. I waited. I called again later and was told they were ready but still at the lab uptown. I drove uptown myself to pick them up and finally received my daughter's glasses on 7/8/2023. 2 weeks late. Not the best communication and customer service, but I let it slide. Then my daughter broke her glasses. I brought them back fully expecting to just have to pay for a new pair. One of the associates told me that they may be within warranty and that they would check and get back to me in a couple days, which I appreciated. No one ever called me back, so I again had to call them. I was told that the glasses are being made and should be ready in a couple days. Great. In the meantime, I brought my daughter for her checkup with here eye doctor. The doctor checked her glasses and notified me that the lens for the right eye was not made according to the specs he provided in the prescription. When I went back to Eye Wares to request a refund (for the lenses only since the frames were broken) I was told no by Dr. Agnew. She accused me of trying to get a refund because the frames were broken. She said they could make the lenses again. Why would I want them to make the lenses again when I've had this experience with them? Don't waste your money or time with this business.

Savanah Needham

Friendly team and great office. Dr. Agnew is the best!