Katie Barrow

Went two times, and that was enough for me. The first time, the wait was very long. I didn’t think much of it because that happens in health care sometimes. I didn’t like that they didn’t have a changing table for my daughter. They see pediatric patients and don’t have a place to change them. Luckily my daughter was old enough to stand in the restroom so I changed her diaper standing up. our experience with Dr Lavery the first time wasn’t bad. She’s good with kids. The second time, today, the appointment was at 1030a. They had to reschedule our appointment twice because of their schedule, not ours. When we get there, we pay and the receptionist said it wasn’t abnormal that our appointment was cheaper this time because they rescheduled on us, as if this sort of thing happens all too often. We get checked in and wait in the lobby for a while. They take us back, and we wait for a while longer. The assistant turns on a movie for my daughter, starts it about halfway through, asks if we need anything and that the doctor would be in shortly. More time passes. My toddler is getting impatient and my baby is crying. The assistant comes back in and asks again if we need anything. I said no. She said the doctor was with another patient and we were next to be seen. Okay. We continue to wait. Finally the movie is over, it’s 11:30am and I’ve about had it. I AM NOT ONE TO LEAVE AN APPOINTMENT. But I did! I gathered our things, walked out the door to the lobby to get a refund. As I made it to the desk, the doctor rushes behind me and says “I’m ready for you. If you will come back to the room, I will see you now.” I said “no, we have waited too long, I’m ready to go.” She tells me that she has been with other patients and that she was skipping the patient before me to see us. Ummm WHAT?? I tell her no, I just want to leave. I want a refund. We had waited for an hour and we were all ready to leave. She said it was my decision and went back in the hallway. We got our refund and left. In the end, the staff is nice, the doctor is good with children but everything there is ran poorly. It’s not worth the wait. We won’t be back.

JFJP

I have been a patient of Dr. Lavery and Dr. Sating before her for more than 35 years. I always thought Dr. Lavery was a thoughtful, caring physician. I was totally wrong. I had cataract surgery on both eyes at the end of 2015. I began having blurred vision in my left eye and called the office to see if I could be examined for the issue. I was turned away because my insurance was not accepted by Dr. Lavery. I wasn't even given the option of self-pay. I was just told to go elsewhere. Obviously, due to the loss of vision I was experiencing I did go to another physician. I was diagnosed as having a secondary cataract and need YAG laser surgery. I had to pay $250 for an exam and will need to pay a facility fee for the surgery later this month. Dr. Lavery has the YAG laser in her office and the self-pay cost to me would have been much less than what I now need to pay for the new ophthalmologist. I'm beyond disappointed with the treatment I received from Dr. Lavery and her staff. I feel she has lost all empathy towards her patients and is only interested in the bottom line. I would have been happy to self-pay for my treatment. To be completely denied medical help is abominable lack of treatment. I used to recommend Dr. Lavery and just warned everyone she has a cold, miserably unhappy receptionist who has the personality of a slug. I told people she was a top notch physician that took time to administer a quality exam. Now, every chance I get I will suggest NO ONE go to her due to her callous treatment towards me. Dr. Lavery, Dr. Cingle and their staffs should be ashamed of no longer caring for their patients, just their wallets.

Jill Helms

My son had gotten a piece of metal in his eye. I called his ophthalmologist office and was told they wouldn't be able to see him because they were"out of the office". I called Dr. Laverys office and we got in that afternoon. We had never been to her before. She did an excellent job removing the metal, we had follow ups with her and I couldn't of been more impressed. She and her staff answered all of our questions and took a lot of time with us. I never felt they were"rushing" us thru. We will continue to go to Dr. Lavery for our eye care needs.