Lisa King

Update 7/29/19 See Dr. Steve Leighton’s response on my review. He comes back with a condescending remark instead of wanting to be helpful in some sort of way or apologizing. $700 + in the hole on my end and will chalk it up as a valuable lesson to never go back! Refused to send my records over to Premier a new eye doctor's office. Receptionist stated from Premier that they have NEVER HAD A PROBLEM WITH A REQUEST FOR A NEW PATIENTS RECORDS. This was the 1st time ever running into an issue and found it very odd! Dr. Leighton stated he must charge $65.00 for my medical records request to be electronically sent to a new Optometrist & have only seen Dr. Leighton 3 times***Going against NC Statute 90-411 of reasonable fees. I have formally seen Dr. Leighton 3 times by appointment with in a 10 year period. Left with Bent Designer Glasses that are useless and can not see properly out of them, Dr. Leighton does not stand behind his work*** Dr. Leighton does not deserve even 1 star in my opinion! 1st appointment was fine. On the initial appointment Dr. Leighton said "what if you end up in a nursing home drooling on your self who is going to take care of you"? (I'm middle aged, healthy). I found this odd even after leaving, he stated, "you know their are people your age in nursing homes"! He even was pushing Medi-Share Christian Insurance. Medi-Share gives referral bonus $100.00. This must be how the Dr. makes extra cash. - Unprofessional!!! I left paying over 1/2 my bill of $420. since I would be waiting on my new glasses. I chose one of the higher end designer glasses and planed to pay extra. A couple weeks went by, I went to pick up my glasses and paid remaining balance totaling $720.00 cash. I got to my office and could not see out of them. I made app to go back and the office staff was fine, but Dr. Leighton a little irritated as he was checking my sight. It's like he didn't believe me! Dr. Leighton was bending the glasses and putting them back on me and saying is this better. NO! Then he measured and he admitted they were measured wrong. Crystal his assistant was standing in the exam room with us and he asked "What measurements do you have"? Crystal read off whatever the reading was and Dr. Leighton said "no wonder, they are measured wrong", and asked what assistant measured. Crystal said Jennifer measured. Dr. Leighton clearly was not happy about having to send the glasses back and I felt that it was inappropriate to discus this employee in front of a patient. Long story short they sent them back and I still could not see out of them. I then went back a 3d time, Dr. Leighton did an eye exam, said he was going to send them back 1 MORE TIME as his body language shouted back at me. 2 weeks later I picked them up, tried to wear them over the weekend at my home and still could not see out of them properly. I just wanted glasses I could see out of! Dr. Leighton said he could do no more for me after he took the glasses a 2nd time and bent them with pliers. I left with a bent pair of designer glasses, that are of no use. Dr. Leighton refused to give a refund and does not stand behind his work. He is also very rude and arrogant like other reviews I have read. The office is dreary, old and complacent people go there. They have refused to send me my records. I'm filing a complaint with BBB and NC State Board of Opticians.

Phase One Pre-Audit

OMG, what a wonderful experience we had a the eye doctor. Thank you Dr. Eckel, Tracy and Terra . A huge thank you!

nate word

I am still trying to find the right glasses cause i swear I seem like I'm going blind,but I have nothing but good things to say about this place.Dr. Leighton is so easy to talk to(about things other than my eyes) and the staff is friendly and very professional. (and one of the techs is just too cute!!!)