LensCrafters
100 N Water St # 2825,
Norwalk, CT

Excellent customer service and a great selection of eyewear that you'll love! I had a broken arm on my pair of Ray-Bans and Cierra (who is the store manager) was able to get me in and out in 10 minutes, complete with a smile. It's refreshing to know that I can rely on my local Lenscrafters for all my vision needs and I highly recommend them.

This LensCrafters (located inside the SoNo Collection mall) is huge and offers a wide array of designers and styles for customers to try on. It was great to be able to freely explore the selection without being hovered over + all of the frames were out on display and were not locked behind a glass case. Marissa worked with me and was lovely. She helped to confirm my insurance coverage, and was clear and descriptive about all the details around costs I would be responsible for. After I took time to select frames on my own, Marissa provided great perspective on various sizes, shapes and colors of different frames to help me narrow down to my final choices. Marissa was helpful, professional, incredibly patient, and an absolute pleasure to engage with throughout the entire process. Fingers crossed that pickup goes as smoothly as the process to shop & purchase.

Cierra goes beyond her way to find the perfect set of glasses for you and your lifestyle. She does an amazing job at making you feel your best! I highly recommend going to Cierra as she provides quality customer service.