Bryan is the best in the business! Walked in to get my glasses repaired and was out of there in 5 minutes. Highly recommend

Matthew the sales associate was very helpful in assisting us with picking out frames, staying within our budget and was very friendly. We had a great time with him and we are very happy with our new glasses. I will definitely recommend LensCrafters to a friend a high 10 out of 10!!!

I purchased Ralph Lauren Glasses from Lens Crafters at Eastdale Mall in Montgomery, AL & I've NEVER had WORSE SEEViCE!! To start with they treat U like they could careless if your there or not!! I told them my 81 year old mom was in the car could someone please help me!? There was A man on the phone I ask if he'd help me when he got off the phone but he didnt I had to go & find him & ask again for help (I don't know why I didn't leave) I picked two pair out but didn't buy them because I couldn't decide & they were definitely NO HELP!! I call the next day to see what time they close so I could arrange someone to sit with my mom they told me 8:00. I told them I was on the way to order & pay for the glasses I had picked out. I got there at 7:40 the bars were down like they were closed I ask the employee threw the bars if he could please let me in so I could pay for my glasses he told me NO "He had to go pick his 1 year old up" I said its not 8 yet he said very RUDELY MAM I TOLD U I GOT TO GO GET MY KID!! They could of saved me A hour drive & sitter fees for my mom had they told me when I called that they would NOT Be there to 8:00 like they were suppose to be!! So I went back 2 days later (like A idiot) because SERVICE AGAIN WAS HORRIBLE!! I Also wanted Perscription Sunglasses & ask if they had any deal on those they said No all they had was 40 off lens. I go pick my glasses up they were loose I ask them to tighten them he got them "Acted like he tighten them" Just with his hands!! Then I go to Mobile AL to see my daughter my glasses were so loose they were fallen off my face so Thankfully the Lens Crafters there said they could tighten them for me & they did & their Customer Service Was AMAZING!! I ask the manager if they had any deals on 2nd pair of glasses or sunglasses he said when you bought yours they should of offered you 40% off lens & 40% off the frames THEY DID NOT!! So Im just wandering if yall tolerade this kind of service? I hadn't had my glasses 30 days yet & thinking I may take them back & buy somewhere else because the treatment & charges were UNACCEPTABLE!!