Very pleased with my shopping experience. Very pleasant agent. Courteous and knowledgable. Stayed focused on ordering my new glasses and the process went smoothly and quickly. She answered all of my questions. Hope to be picking up my new lens in a few days. Looking forward to the same great experience.

I have been a loyal customer coming here over 15 years. I have spent thousands on glasses, eye exams, contacts, etc. for myself and both of my children. Quality and service has been going downhill for a long time but sadly today was my very last straw... I purchased a pair of Tiffany glasses 11/21, the sales lady talked me I to buying all the bells and whistles (thinnest lens, blue light filter, scratch protection, etc.) I did not buy the insurance because it does not cover anything so it's a waste of money especially because I come here every year for a new RX and new glasses anyway. I even bought the insurance for my son's glasses and they refused to fix or replace the kid's Oakley rubber earpiece that got broken even within the warranty so (I let that go and STILL came back as a loyal customer later for him a new pair and myself a new pair.) So a few months into my current pair of glasses, I noticed a weird spot on my lens that wouldn't come off no matter how hard I tried to get it off and I've seen these annoying spots before on another pair of glasses from here and as I was being fitted for my current pair of glasses, the male eye doctor with the white lab coat (can't remember his name, with gray hair and thick black glasses) went and cleaned my old pair off in the back and got all the strange spots out, they looked brand new! I thanked him as I didn't know that was even possible and I didn't even ask him to do that, he just did. I went today hoping they would do the same for me since I paid for "scratch resistant" lens that are supposed to come with "unlimited cleaning and adjustments." The woman at the register basically called me a liar and said there's no one that works there that can do that without replacing the whole lens. She also mentioned she doesn't normally work at store when complaining about the slow computer so I don't know if it was just lack of education or refusing to help but either way, I guess I will be finding another eye doctor. Loyalty means nothing here. Sad thing is I used to also tell everyone I know how great this location was.

Double check your receipt. The protection plan was added to mine when I didn't ask for it and I wasn't informed. The copy they have you sign is a mile long so it's easy to miss, which seems deliberate.