LensCrafters
27380 Novi Rd,
Novi, MI

My recent visit to LensCrafters in Novi was a noteworthy one, standing out due to their exceptional service and meticulous attention to detail. From the moment I stepped into their store, I was struck by the welcoming atmosphere. The store was impeccable—clean, with the eyeglass frames displayed in a methodically organized fashion. It was evident that those maintaining the store have a clear dedication to creating a pleasant environment for their customers. However, the standout experience was the service I received from a store associate named Laura. Having tripped and damaged my glasses, I was unsure if I had purchased the optional damage coverage because I could not find my original purchase receipt. Laura swiftly pulled up my record, confirming my coverage and putting my concerns at ease. Her sensitivity and adaptability were commendable. Seeing that I was using a cane due to Multiple Sclerosis, Laura immediately offered a more comfortable option—taking a seat and being assisted from there. Additionally, her ability to multitask, assisting me while acknowledging another customer, was impressive. LensCrafters proved to be much more than a glasses store. It's an establishment that prides itself on professionalism, quality and customer service. I am pleased to give them a stellar rating of 10 out of 5 for exceeding my expectations. Their integrity in service and meticulousness in their environment is truly exemplary. If you’re in need of eyewear, I wouldn't hesitate to recommend LensCrafters in Novi. Be sure to ask for Laura, although I am sure all of their associates will provide you with the same exceptional service.

I walked in without an apt. at 9am. I was immediately greeted. I discussed my eye issues, and had an apt a half hour later. Dr. Ray did the exam and he answered my questions in a friendly manner, while giving me clear and concise information. The woman who greeted me and the woman who helped me pick out my frames were friendly yet very professional. I would recommend the Novi Lenscrafter to anyone seeking an eye exam.

Great frame selection, speedy and helpful service. I never would have picked out red Versace but they looked great and I'm excited for them to arrive.